Pearl Capuno
St. Apollinaire,Canada
Summary
Strategic and forward-thinking leader with self-motivated and tactical mindset. Highly skilled supervisor 15 years of experience supervising, scheduling, and directing employees. Resourceful specialist knowledgeable in production Production and Service. Focused on monitoring Food safety and Food quality in busy and potentially hazardous environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Food Service Supervisor/ Chef de Quart
McDonald’s - Gestion Ceba
Saint Apollinaire, Quebec
04.2023
- Implement Restaurant System projects and initiatives
- Maintain constant communication with the operation, identifies potential issues in advance, and drives appropriate solutions
- Identify & assess store operations persistent and recurring issues and do necessary action plans
- Provide support to the Team to achieve target or Goals
- Ensure strict implementation of standards are followed by the Team
- Ensure strict implementation of Food safety and team compliance
- Ensure excellent customer service at all times
- Plan, lead, motivate and mentor diverse work team
- Achieve Restaurant’s objectives, goals and targets
- Maintain the smooth running of the day-to-day operations of all the areas, inventory management, training and complaint management
- Ensure compliance with company policies
- Ensure accurate inventory and ordering
- Compliance to Cash control handling and procedures.
Senior Unit Head for Business Operations
FMC Renalcare Corp
Muntinlupa City, Philippines
06.2022 - 02.2023
- Supports the Operations Manager in achieving the clinic’s goals and objectives through operational excellence in clinic operation and patient care management
- Strictly observes itemized protocol per treatment, and regularly disseminates these to the all personnel assigned in the clinic
- Initiates cost-saving interventions in assigned clinic, in the areas of utilities (electricity and water) consumption and waste segregation (e.g
- Bloodlines from normal waste), and regularly contains all related expenses on account of predetermined budget levels
- Ensures the achievement of predetermined machine utilization rates, as well as the appropriate manpower scheduling and deployment scheme, in response to the clinic’s need for increased profitability and minimal losses
- Supports other organizational units (e.g
- Supply Chain) in ensuring availability of consumables in the clinics through accurate treatment number forecasting, efficient conduct of activities from inbound logistics to after-sales support, taking into consideration clinical resources and the overall financial impact to the Company
- Reviews their profit-loss statements and develops & implements plans on account of the need to ensure top-line revenue and bottom-line cost efficiency
- Ensures compliance to agreed cash handling and billing processes and prompt, accurate report preparation and submission in accordance to iPace controls and compliance policies
- Ensures availability of funds at all times, in order to account for emergency purchases as well as other emergency situations
- Conducts monthly inventory counts and reconciliation to SAP balances as well as Fixed Assets count, timing of which will be communicated by Finance
- Ensure discrepancies are immediately investigated and escalated to Finance and Supply chain in case of material discrepancies that cannot be accounted for
- Orients new patients on all aspects pertaining to the operation of the dialysis clinic, the means (e.g
- PhilHealth, PCSO) for securing financial support, as well as other policies and procedures that have to be observed pertinent to dialysis treatment
- Documents work standards and processes, and implements policies intended to optimize clinic resources without compromising patient care and expectations; assists in managing the NephroWeb data in order that all pertinent clinical and clientele information are kept updated
- Maintains external linkages with organizations (Nephrology Society, PSN, PhilHealth), as well as with special interest groups, in support of the Company’s industry-benchmarking efforts
- Empowers clinic personnel in making decisions affecting their (client) treatment, continually builds and sustains client’s confidence in the knowledge and skill set of the assigned nurse/s, and ensures clients’ sense of privacy and safety (while under nursing care) at all times
- Attends to potential problems that may be encountered by the client, while being treated, and explores possible measures to avert such incidents; encourages all nurses to take the initiative to install a range of alternatives customized to unique client requirements
- Addresses clinic customer complaints and ensures immediate remedy to such, and also attends to concerns of patients involving issues that are private in nature
- Continually introduces and administers a variety of interventions (diagnosis and medication, preventive and therapeutic interventions, effective nutrition, stress management) for clients, taking into consideration the crucial role of nurses in ensuring successful treatment.
Restaurant System Deployment Partner (RSDP)
Jollibee Foods Corporation
Pasig City, Philippines
02.2020 - 09.2020
- Implement Restaurant System projects and initiatives on process efficiency, customer experience and technologies in the operation and ensure the success of project implementation in terms of set timelines and budget requirements
- Execute project plan by setting proper timelines for project tasks including standardization, training, setting support system, and production rollout
- Maintain constant communication with the operation, identifies potential issues in advance, and drives appropriate solutions
- Identify & assess store operations persistent and recurring issues, escalates to RS Deployment Team as well as to RS Center of Excellence Departments, and proposes proper solutions
- Provide support to the Deployment Head in the standardization of stores best practices across the system
- Ensure standards are followed by the operations
- Responsible in implementation of Restaurant systems and procedures
- Develop Food, service and other operations systems and procedures.
Restaurant Manager/ Restaurant Manager Trainee
Jollibee Foods Corporation
Bauan, Philippines
07.2011 - 02.2020
- Achieve consistently high levels of Food/ Food safety and service by putting in place the quality management system
- Achieve highest levels of cleanliness, orderliness and sanitation and waste management of all service and front areas
- Achieve labor cost target thru effective manpower scheduling of store crew
- Responsible for manpower planning, hiring and orientation following prescribed company guidelines
- Responsible for implementation of the crew training and development that effective communication is in service areas
- Responsible for the motivation and morale of service crew
- Ensures that effective communication is in place to gain support for service-related programs
- Responsible for the set up and implementation of the store security program
- Achieve proper cash fund management thru the proper implementation of the selling cycle
- Responsible for the office administration and office supplies cost management
- Ensures that administrative reports pertaining to her key result areas are accomplished accurately and submitted Following prescribed guidelines
- Ensures the government requirements are complied with the following guideline.
1st Assistant Restaurant Manager/ 1st Assistant Restaurant Manager Trainee
Jollibee Foods Corporation
Nasugbu, Philippines
12.2009 - 06.2011
- Monitor FSC standards in the store and ensures consistent compliance
- Check standards and monitor employee performance
- Coordinate with other management team members on the applications or implementations of store production Systems
- Develop and implement a store maintenance plan
- Complete the store production and sales level guide to ensure high speed of service and quality of held products and to control the wastage
- Manage the store safety program
- Ensure that fund control procedures are properly implemented
- Ensure that productivity standards, particularly pertaining to sales man-hour are met while maintaining a sound and productive ratio between part-time and full-time workers
- Draw up the store manpower schedule, including breaktime and vacation leaves of Crew and staff
- Orient management trainee with regards to company policies & code of conduct, positions, duties, tasks, responsibilities and performance appraisal.
2nd Assistant Restaurant Manager/ 2nd Assistant Restaurant Manager Trainee
Jollibee Foods Corporation
Lemery, Philippines
06.2007 - 11.2009
- Achieve consistently high levels of service by putting in place the quality management system in the service area
- Achieve highest levels of cleanliness, orderliness and sanitation and waste management of all service and front areas
- Achieve labor cost target thru effective manpower scheduling of store crew
- Responsible for manpower planning, hiring and orientation following prescribed company guidelines
- Responsible for implementation of the crew training and development system for both production and service areas
- Responsible for the motivation and morale of service crew
- Ensures that effective communication is in place to gain support for service-related programs
- Responsible for the set up and implementation of the store security program
- Achieve proper cash fund management thru the proper implementation of the selling cycle
- Responsible for the office administration and office supplies cost management
- Ensures that administrative reports pertaining to her key result areas are accomplished accurately and submitted following prescribed guidelines
- Ensures that government requirements are complied with following guidelines.
Shift Manager
Jollibee Foods Corporation
Calapan, Philippines
07.2006 - 05.2007
- Ensure compliance to operation standards during shift
- Ensure achievement of shift sales target
- Ensure that optimum level of inventory is maintained
- Implement crew training and development
- Implement effective performance management system for crew
- Implementation of safety and security program
- Ensure implementation of scheduled preventive maintenance
- Ensure compliance to government requirements
- Ensure timeliness and accuracy of submission of reports.
Operation Management Trainee
Jollibee Foods Corporation
Lipa City, Philippines
01.2006 - 07.2006
- Ensure compliance to operation standards during shift
- Ensure achievement of shift sales target
- Ensure that optimum level of inventory is maintained
- Implement crew training and development
- Implement effective performance management system for crew
- Implementation of safety and security program
- Ensure implementation of scheduled preventive maintenance
- Ensure compliance to government requirements
- Ensure timeliness and accuracy of submission of reports
- Ensure certification to all stations.
Crew Leader/ Crew Leader Trainee
Jollibee Foods Corporation
Lemery, Philippines
07.2003 - 01.2006
- Act as trainer for all the incoming crew trainees for any workstation
- Assist the management team in achieving the store’s FSC objectives by being a model, setting the pace and implementing the following standards on the key steps of customer service, standard procedures in food preparation, proper grooming, hustle movement, and clean as you go
- Assist the Shift Manager with the inventory procedures
- Implementing conservation procedures on the proper use of lights and faucets and strict observance of maintenance schedule
- Report any equipment breakdown immediately to the Shift Manager.
Service Crew
Jollibee Foods Corporation
Lemery, Philippines
11.1999 - 07.2003
- Ensure cleanliness and orderliness of the dining area in compliance with the Food, Service and Cleanliness standards
- Must be aware and update of all the product lines available and their corresponding selling prices
- Assist in order taking, especially during peak hours while practicing suggestive selling
- Ensure that the standard serving time is followed
- Ensure customer satisfaction by assisting them with their orders and other needs.
Education
Bachelor of Science - Bachelor of Science in Business And Accountancy
University of Batangas
PhilippinesNo Degree - QSR Management
Ateneo De Manila University
Philippines11.2019
Skills
- Customer Experience
- Operations Management
- Hiring, Training and People Development
- Decision Making
- Team Leadership
- Team Management
- Strong analytical and problem solving skills
- Strong work ethic and leadership skills
- Eye for excellence and high level of standards (Service and Quality control)
- Flexible with positive attitude even under pressure & Time Management based on work schedule
- Service Management & Cleanliness Management
- Address customers’ complaints or concerns/ Feedback Management
- Prepare budget, Cost Management, Profit Management, managing food cost/paper cost, inventory and stocks ordering
- Adherence to sanitation and Food safety procedures
- Values oriented & Self-Motivated
- Highly adaptable
- Cash control Management and compliance
- Computer & POS literate
- Staff Supervision
- Kitchen staff coordination
- Staff Leadership
- Food Preparation
- Ordering Supplies
- Schedule Management
Seminarstraining
- Food Hygiene and Safety (McDonald’s- Quebec)
- QSR Management (Restaurant Management)
- Crisis Management
- Feedback Management System: SAP - CRM Process
- Feedback Management System: Customer Recovery
- Institutional Sales Management Module 1 Part 1
- Institutional Sales Management Module 2 Part 1,2,3
- Feedback Management System: Feedback is a Gift
- Feedback Management System: Feedback Management Process
- Food Safety Program
- Managing Inventory During Shift
- Restaurant Operations Course: Shift Management
- Managing Utilities
- Introduction to Restaurant Operations System
- Business Channels Learning Activities
- Leading a Multi-Generation Team
- Principles of Profit Management
- Principles of Sales Management Course
- Principles of Inventory Management Course
- 40 Hours Basic Training Course for Pollution Control Officers
- Principles of Production Management Course
- Innovative Thinking System Workshop
- Basic Occupational Safety and Health Training Course
- Introduction to HR Processes
- Restaurant Operations Curriculum: Shift Management
- Principles of Cleanliness and Condition Management
- Cash Control System
- Labor Law Compliance Course
Languages
English
Full Professional
French
Elementary
Certification
Food Hygiene and Safety, McDonald’s- Quebec
Timeline
Food Service Supervisor/ Chef de Quart
McDonald’s - Gestion Ceba
04.2023
Senior Unit Head for Business Operations
FMC Renalcare Corp
06.2022 - 02.2023
Restaurant System Deployment Partner (RSDP)
Jollibee Foods Corporation
02.2020 - 09.2020
Restaurant Manager/ Restaurant Manager Trainee
Jollibee Foods Corporation
07.2011 - 02.2020
1st Assistant Restaurant Manager/ 1st Assistant Restaurant Manager Trainee
Jollibee Foods Corporation
12.2009 - 06.2011
2nd Assistant Restaurant Manager/ 2nd Assistant Restaurant Manager Trainee
Jollibee Foods Corporation
06.2007 - 11.2009
Shift Manager
Jollibee Foods Corporation
07.2006 - 05.2007
Operation Management Trainee
Jollibee Foods Corporation
01.2006 - 07.2006
Crew Leader/ Crew Leader Trainee
Jollibee Foods Corporation
07.2003 - 01.2006
Service Crew
Jollibee Foods Corporation
11.1999 - 07.2003
Bachelor of Science - Bachelor of Science in Business And Accountancy
University of Batangas
No Degree - QSR Management
Ateneo De Manila University