PEACE YAWA GLOVER
Regina,SK
Summary
Seasoned Human Resource Officer with documented success developing, managing and implementing benefits, contract management and recruitment to support effective HR service with little or no supervision and the ability to work in a fast-paced environment under pressure. Skilled in offering first-level advice to managers and staff on human resources management, employment law and business policies and procedures. Employs tact and diplomacy in working with confidential information and building relationships. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across various industries. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
My goal is to study acquire your HR Designation ((CPHR) Saskatchewan in the next three (3) years.
Overview
10
10
years of professional experience
Work History
Human Resources and Administrative Officer
Debarbs Decors Limited
03.2019 - 06.2023
- Supported with employee recruitment and onboarding processes.
- Handled HR issues and keep track of policies, resolutions, and projects.
- Assisted in conducting training and courses to better employee engagement, well-being, and performance.
- Provided right resources for employees so they can feel supported at work.
- Followed changes in labour, health, and safety laws to ensure organization is compliant.
- Updated all employee paperwork and confidential file.
- Prepared and developed human resources information for employee handbooks and administrative publications to facilitate onboarding.
- Reviewed staff training needs and issued proposals to meet identified needs of re-profiling and development.
- Partnered with company management to communicate HR policies, procedures and programs.
- Implemented departmental policies and procedures and explained regulations and legal limitations to employees and management.
- Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
Accounts and Administrative Officer
Delta Airlines GSA - A Alliance Limited
01.2014 - 02.2018
- Maintained current and accurate general ledger with all accounting data
- Prepared P&L reports and financial statements for review by management
- Developed actionable improvements for existing processes and presented to management
- Handled administrative responsibilities
- Prepared and processed payrolls
- Managed Internal group Investments of employees
- Handled Account payables and Receivables.
- Encouraged networking and collaboration across functions and businesses.
- Set up new business accounts on internal systems and processed corporate actions and other adjustments.
- Monitored daily tracking of open opportunities and compliance items.
- Reviewed incoming compliance items for conformity with governing documents.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Customer Service Representative
Serene Ambience
02.2013 - 12.2014
- Scheduled site visits and follow up call on prospective buyers
- Recruited and supervised of sales agents
- Performed advertisement, scouting and other administrative duties
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Organized meetings with stakeholders
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
Education
Master of Business Administration - Accounting and Finance
University of Professional Studies Accra
07.2021
Bachelor of Science - Banking And Finance
Pentecost University College
06.2013
Skills
- Recruitment
- Health and Safety
- Staff Planning
- Accounts Receivable and Payables
- Microsoft Suit
- Performance Evaluations
- Report Writing
- Records Management
References
Barbara Peprah CPA CGA, HRPA
(Former Finance Manager, Delta Airlines GSA- Aviation Alliance Limited)
Recruitment Coordinator
Maple Leaf Foods Inc.
Barbara.Peprah@mapleleaf.com
+1519-965-8579
Michael Asante
Former General Manager, Debarbs Decors Limited
Michaelasante1012@gmail.com
+1519-614-5737
Timeline
Human Resources and Administrative Officer
Debarbs Decors Limited
03.2019 - 06.2023
Accounts and Administrative Officer
Delta Airlines GSA - A Alliance Limited
01.2014 - 02.2018
Customer Service Representative
Serene Ambience
02.2013 - 12.2014
Master of Business Administration - Accounting and Finance
University of Professional Studies Accra
Bachelor of Science - Banking And Finance
Pentecost University College
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