Peace Tanaka Simango
Summary
As a graduate with the highest honors in both the Bachelor of Medicine and Bachelor of Surgery (MBBS) and the Master of Business Administration (MBA), I possess a robust foundation in both medical sciences and business. My experience as a Project Manager and Operations Manager has strengthened my ability to apply innovative business strategies in diverse settings, particularly in healthcare and corporate operations. This dual expertise underpins my unwavering commitment to optimizing operational efficiency, enhancing administrative services, and implementing strategic initiatives that improve organizational effectiveness. I firmly believe that leveraging strategic management principles can streamline operations, reduce costs, and enhance service delivery. My leadership experience includes overseeing business tenders, transitioning organizations to paperless systems with custom-built POS solutions, and implementing structured workflows that minimize inefficiencies. With a strong background in budget management, records administration, staff supervision, and policy development, I am dedicated to driving sustainable growth and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Cosmetic Treatment International Inc
03.2024 - Current
- Coordinated administrative services and managed patient scheduling for efficient clinic operations
- Maintained accurate financial records and oversaw billing processes
- Assisted in purchasing medical supplies and managing inventory control
- Created standardized templates and introduced a structured workflow, significantly reducing time wastage and improving operational efficiency
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Operations Manager
MCM Surgeries
07.2017 - 03.2024
- Planned, organized, directed, controlled, and evaluated daily operations to optimize efficiency across administrative and healthcare functions
- Supervised and led a team of 4 administrative professionals, ensuring performance excellence and fostering a collaborative work environment
- Coordinated administrative services, including records management, security, finance, purchasing, and HR functions, while overseeing healthcare project management initiatives
- Developed and executed detailed project plans with timelines, milestones, and resource allocation, ensuring all projects met clinical, regulatory, and operational requirements
- Managed expansion projects, and operational expenditures budgets, maintaining financial efficiency without compromising quality or patient care
- Spearheaded workflow improvements, increasing productivity and reducing costs, while ensuring that all projects aligned with the organization’s vision and patient care standards
- Identified and mitigated potential project risks such as delays, technical failures, or clinical risks, implementing contingency plans to ensure smooth execution
- Monitored collecting, analyzing, and reporting project data (patient outcomes, KPIs, and timelines), presenting insights to senior management, hospital administration, and other stakeholders
- Oversaw the implementation of healthcare technology (EHR), telemedicine platforms, and diagnostic tools, ensuring proper staff training and integration with operational processes
- Ensured all project deliverables met clinical standards, improved patient outcomes, and adhered to regulatory requirements
- Continuously engaged patients in feedback loops to enhance patient satisfaction and service quality
Director of Operations
Radigan Investments Pvt Ltd
01.2020 - 10.2022
- Managed and supervised teams ranging from 12 employees, fostering a high-performance culture and ensuring the timely completion of micro-projects within budget
- Developed and implemented operational strategies that improved efficiency, reduced costs, and increased productivity while achieving an increase in revenue through supply chain network improvements
- Planned and administered budgets for client contracts, equipment, supplies, and operational expenditures, enhancing the accuracy of cost tracking and budget forecasting
- Implemented policy changes to improve records management, security, and purchasing processes, leading to a more streamlined workflow across all branches
- Led the transition from paper-based to paperless operations, introducing a custom-made POS system that improved operational efficiency and streamlined processes across multiple sites
- Analyzed customer feedback to identify improvement areas, implementing changes that reduced customer complaints and significantly improved satisfaction ratings
- Developed and monitored key performance indicators (KPIs) to measure operational performance, supporting better decision-making and strategic planning
- Established a supply chain network that improved delivery times by contributing to an increase in revenue
- Collaborated with cross-functional teams to drive process improvements, reducing costs while enhancing productivity and customer satisfaction
- Oversaw the completion of business tenders, ensuring timely execution and compliance with contractual obligations
- Ensured that all employees received proper training and resources to perform their roles effectively, focusing on quality assurance and customer excellence
- Prepared comprehensive reports for senior management to guide decision-making, evaluating both business operations and customer service performance
Education
Graduate Diploma in Surgical Innovation / Experimental Surgery -
McGill University
Montreal, QC11-2025
Bachelor of Medicine & Surgery -
First State Medical University of St. Petersburg
Saint Petersburg, Russia06.2021
MBA - Business Administration
American University of Malta
Malta05-2024
Skills
- Administrative Coordination & Supervision
- Budget Planning & Financial Management
- Project Management & Process Optimization
- Policy Development & Compliance
- Records Management & Security Oversight
- Staff Leadership & Training
- Report Preparation & Data Analysis
- Curriculum Development & Evaluation
- Computer & Technology Proficiency (MS PowerPoint, Google Drive, MAC)
- Interpersonal Communication Skills
- Leadership & Teamwork
- Highly Organized
- Problem Solving
- Detail Oriented
- Conflict Resolution
- Effective Time management
- Leadership Skills
- Critical Thinking & Problem Solving
Languages
English
Native or Bilingual
Shona
Native or Bilingual
Russian
Full Professional
French
Elementary
Hobbies and Interests
- Traveling
- Cooking
- Reading
- Volunteering
Certification
BPM
CBM
COM
CPR
First Aid
Timeline
Medical Assistant
Cosmetic Treatment International Inc
03.2024 - Current
Director of Operations
Radigan Investments Pvt Ltd
01.2020 - 10.2022
Operations Manager
MCM Surgeries
07.2017 - 03.2024
Graduate Diploma in Surgical Innovation / Experimental Surgery -
McGill University
Bachelor of Medicine & Surgery -
First State Medical University of St. Petersburg
MBA - Business Administration
American University of Malta
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