Peace Ingabire
Ottawa,ON
Summary
Outgoing and friendly employee with reputation for accuracy and high customer service standards. Organized, detail-oriented, and collaborative team player ready to play my role in supporting your organization Profile of Skills Customer and service oriented Hardworking, organized and responsible Excellent interpersonal communication Listening skills Ability to effectively manage my time and prioritize Flexible and adaptable to different work environments Capable of working under pressure and producing quality work Flexible and willing to work various shifts
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Honda Canada
Toronto, ON
03.2024 - 05.2024
- Established rapport with customers through active listening and empathetic communication techniques.
- Assisted customers with financial education resources, empowering them to make informed decisions about their debts.
- Utilized advanced software tools to track account status, prioritize collections efforts, and monitor progress toward goals.
- Analyzed customer financial records to determine appropriate payment plan.
- Investigated customer credit references and approved credit lines.
- Processed debtor payments and updated accounts to reflect new balance.
- Responded to customer inquiries and provided detailed account information.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Generated and distributed monthly customer statements.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Small Business Live order Entry Agent
Msi Corp
08.2019 - 04.2024
Team member
Tim Hortons, Carleton University
11.2018 - 04.2019
- Greeted customers and provided excellent customer service
- Recorded customers orders and repeated them back in a clear and understandable manner and operated sales register quickly and efficiently
- Promptly and empathetically handled customers concerns and complaints
- Maintained high standards of customer service during high-volume and fast-paced operations
Customer Service Representative
Elemental Data Collection Inc
10.2018 - 03.2019
- Answer phone inquiries from Customer and stores regarding the status of units and other Service issues
- Performed filling and management tasks, and drafted an edited short office memo
- Assisted with all other office administrative duties
- Assist Customers with returns, purchase store protective plans and ervice packages
- Schedule field services via the online interface
Cashier
Sobeys
09.2017 - 02.2018
- Greet every customer with a smile and inquire about shop experience
- Assisted customers in selecting merchandise
- Answer questions about merchandise and maintain current knowledge of all promotions
- Efficiently process payments to keep customers flowing through check-out aisles
- Contact customer service managers to handle pricing issues and complaints
Education
High School Diploma - Science
Lycée Notre Dame de Citeaux Kigali
Skills
- Word,Excel,Powerpoint and Internet
- P>Customer service and care
- P>Customer service and care
- P>Polite communication skills
- P>Problem-solving skills
- P>Organizational skills
- P>Time management
- P>Customer needs determination
- P>Customer complaint resolution
- P>Customer service abilities
Languages
English
Full Professional
French
Full Professional
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
Honda Canada
03.2024 - 05.2024
Small Business Live order Entry Agent
Msi Corp
08.2019 - 04.2024
Team member
Tim Hortons, Carleton University
11.2018 - 04.2019
Customer Service Representative
Elemental Data Collection Inc
10.2018 - 03.2019
Cashier
Sobeys
09.2017 - 02.2018
High School Diploma - Science
Lycée Notre Dame de Citeaux Kigali