Peace Ihimbazwe
Whitby,Ontario
Summary
Committed Administrative professional with skills in building
customer relationships and understanding customer needs.
Strong communication and interpersonal skills to increase
profitability and superior customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PSW Placement
Amica-Whitby
09.2023 - 11.2023
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with daily living activities, running errands, and household chores.
Call Center Agent
DRIASI
06.2023 - 10.2023
- Helped 25+ customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Assistant Resident Manager
Agrisilas Residence
01.2022 - 10.2022
- Communicated effectively with owners, 20 residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Sales Associate
Peace Retail
04.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Set and achieved company sales goals. Increase of 35% of annual sales.
Customer Servive Assistant Intern
Commercial Banking Company, BPR
08.2020 - 09.2020
- Sorted, organized, and maintained files.
- Helped with administrative support by managing 100+ inbound and outbound calls, coordinating files, and sorting mail.
- Provided clerical support, addressing routine, and special requirements.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
Marketing Representative
Westminster International College
03.2019 - 05.2020
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
- Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
- Attended industry events and trade shows to promote brand and build relationships with potential customers and students.
- Responded to customer/students inquiries promptly and professionally to increase customer satisfaction.
Education
PSW Certificate - Personal Support Worker
Computek College
Ajax, ON12.2023
Diploma - Office Administration-Health Services
Seneca College of Applied Arts And Technology
North York, ON12.2023
Foundation Degree - Business Management
Westminster International College
Malaysia05.2020
Skills
- MS Office Suit
- Written and Verbal Communication
- Typing 60 WPM with 98% accuracy
- Customer Relations
- Customer Service
- Office Administration
- Time Management
- EMR Basics
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
PSW Placement
Amica-Whitby
09.2023 - 11.2023
Call Center Agent
DRIASI
06.2023 - 10.2023
Assistant Resident Manager
Agrisilas Residence
01.2022 - 10.2022
Sales Associate
Peace Retail
04.2021 - 12.2021
Customer Servive Assistant Intern
Commercial Banking Company, BPR
08.2020 - 09.2020
Marketing Representative
Westminster International College
03.2019 - 05.2020
PSW Certificate - Personal Support Worker
Computek College
Diploma - Office Administration-Health Services
Seneca College of Applied Arts And Technology
Foundation Degree - Business Management
Westminster International College
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