Peace Ihimbazwe
Whitby,Ontario
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic.
Overview
1
1
year of professional experience
1
1
Certification
Work History
PSW/ Health Care Aid
Amica-Whitby
09.2023 - Current
- Organized activities for clients to promote physical, mental and emotional wellbeing
- Coordinated transportation services for appointments or other important events as needed by the patient or family member
- Maintained accurate records related to patient care activities using electronic health record systems
- Assisted clients with mobility issues by providing transfers using appropriate equipment
- Assisted with daily living activities such as bathing, dressing, grooming, and feeding
- Performed light housekeeping tasks such as changing linens, laundry, and cleaning of client residence
- Collected vital signs including temperature, pulse rate, and blood pressure readings.
Call Center Agent
DRIASI
06.2023 - 12.2023
- Handled high volumes of incoming calls from customers while maintaining quality standards for call duration time
- Employed active listening skills to accurately assess customer needs and provide appropriate solutions
- Provided outstanding customer service to customers and internal teammates
- Utilized computer systems, databases, and other resources to research customer inquiries and respond appropriately
- Transferred phone calls to the proper department or individual as necessary
- Provided accurate information about products and services in response to inquiries from customers.
Education
Diploma in Office Administration-Health Services -
Seneca College
Toronto, ON12.2023
Certification in Personal Support Worker -
Computek College
Ajax, ON11.2023
Skills
- Emotional Support
- Mobility Assistance
- Personal Hygiene Assistance
- Administrative Support
- Word Processing
- Verbal Communication
- Office Administration
- Active listening
- Ethical decision-making
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
CPR/ First-aid
Timeline
PSW/ Health Care Aid
Amica-Whitby
09.2023 - Current
Call Center Agent
DRIASI
06.2023 - 12.2023
Diploma in Office Administration-Health Services -
Seneca College
Certification in Personal Support Worker -
Computek College