PEACE DANIEL
claims advisor
Alberta,STATE_CA
Summary
Client-focused insurance and customer service professional with over 5 years of experience supporting clients during high-stress life events, including property damage, accidents, and service disruptions. Skilled in First Notice of Loss (FNOL) intake, needs assessment, policy support, documentation accuracy, and empathetic communication. Known for calm problem-solving, attention to detail, and building long-term client trust. Highly motivated to grow within auto and property claims and deliver exceptional customer experience. Proven record of improving loss ratios and managing portfolios and committed to tailoring coverage solutions and ensuring regulatory compliance.
Commercial underwriting professional prepared for challenging roles in risk assessment and financial analysis. Proven expertise in evaluating complex financial data, managing client relationships, and ensuring compliance with regulatory standards. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Dependable with solid skills in risk management, negotiation, and strategic planning.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Commercial Underwriter
AIICO
Lagos, Nigeria
11.2021 - 12.2024
- Underwrite a $8M+ book of commercial property and liability accounts; improved combined loss ratio by 12% through stricter risk selection.
- Led annual portfolio review, identifying coverage gaps and upselling endorsements, increasing average premium per account by 15%.
- Streamlined quote turnaround by 30% via template development and cross-departmental coordination.
- Collaborated on policy wording for new product line, ensuring OSFI compliance and accuracy in risk rating.
- Provided mentorship to 2 junior underwriters on underwriting guidelines and best practices.
Customer Service Representative
Prestige Hospitality Solutions
01.2018 - 11.2021
- Assisted customers in identifying tailored solutions that met their financial and service needs, ensuring a high level of satisfaction.
- Provided professional advice to help customers make informed decisions, leading to a 20-percentage increase in retention rates.
- Maintained an up-to-date knowledge of underwriting rules, workflow processes, and company policies to streamline customer support.
- Collaborated with the sales team to generate and convert leads, contributed to revenue growth.
- Trained and mentored new team members on customer engagement techniques and CRM usage, improving team efficiency.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Adhered to company policies and procedures while providing superior service.
- Assisted customers with product selection by providing detailed information about available products and services.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Updated and maintained database with accurate customer information and timely data entry.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
Education
Bachelor of science - Insurance
Gregory University
Uturu01.2017
Skills
- First Notice of Loss (FNOL) Intake
- Auto & Property Claims Support
- Claims Documentation & Data Entry
- Customer Experience & Service Quality
- Empathetic Client Communication
- Claims Process Explanation
- Inquiry & Decision Support
- High-Volume Call Handling
- Policy & Procedure Adherence
- Time Management & Multitasking
- Microsoft Office & Claims Systems
- Written & Oral Communication
- Commercial & Personal Lines Underwriting
- Risk Assessment & Loss Control
- Policy Development & Pricing
- Regulatory Compliance (OSFI)
- Portfolio Management
- Claims Adjudication Processes
- Analytical & Financial Modelling
- Communication & Negotiation
- CRM Software & Data Management
- Insurance underwriting
- Portfolio management
- Claims analysis
- Risk assessment
- Analytical thinking
- Relationship building
Certification
- Property & Casualty Insurance Fundamentals
- Customer Service Excellence
- Conflict Resolution / De-escalation Training
- Privacy & Confidentiality Awareness
- IELTS (General English Test)
Timeline
Commercial Underwriter
AIICO
11.2021 - 12.2024
Customer Service Representative
Prestige Hospitality Solutions
01.2018 - 11.2021
Bachelor of science - Insurance
Gregory University