Shaun (Pamuda) Kuruppu
Edmonton,AB
Overview
5
5
years of professional experience
Work History
Logistics/Social Media Manager
The Video Game Company
Sherwood Park, AB
02.2024 - 08.2025
- Content Creation: Developed original video ideas, filmed, and edited content to engage and grow audiences across platforms; also created visual content for product highlights, promotions, and showcases.
- Social Media & Ads: Managed Meta, Facebook, YouTube, TikTok, and especially Google Ad campaigns to boost visibility and drive sales.
- Analytics & Tools: Used Excel,Shopify, Shippo, NetParcel, Etc. to track shipments, performance, and ad data, making informed decisions to optimize operations and marketing ROI.
- Shipping & Fulfillment: Oversaw all packing, labeling, and shipping of customer orders, ensuring accuracy and timely delivery.
- Logistics & Issue Resolution: Handled returns, replacements, and customer complaints directly, improving efficiency and customer satisfaction.
- Customer Service: Acted as a key point of contact for inquiries, providing service while resolving issues quickly with professionalism; built positive experiences that encouraged repeat customers.
- Communication & Persuasion: Delivered clear, confident, and persuasive communication both in-person and online, adapting style to different audiences; applied negotiation skills to support sales, upselling, and customer retention.
- Inventory Management: Helped manage and upkeep inventory levels, tracked stock, and monitored overhead; sourced and purchased new inventory when needed, paying attention to customer demand and trends to keep the company well-stocked with what sells.
Front Desk Sales Associate
Planet Fitness
Sherwood Park, AB
11.2023 - 01.2024
- Customer Service: Provided exceptional customer service by actively listening to members, demonstrating understanding, and effectively resolving their inquiries and concerns.
- Strong Communication: Fostered a welcoming and professional environment through effective communication with both members and the team.
- DataTrack Utilization: Utilized DataTrack to track member activity including check-ins and check-outs, processing membership sign-ups, cancellations, and etc, ensuring accurate records and smooth membership management processes.
- Product Management: Maintained inventory records for merchandise, refrigerated drinks, tanning products, and other items, ensuring proper stocking levels and accurate sales recording.
- Cleaning Duties/Lifting: Upheld high hygiene standards and ensured a safe environment for members by conducting regular cleaning and sanitization of gym equipment, bathrooms, showers, vanity mirrors, and other facilities; often involving heavy lifting.
Delivery Driver
Pizza Hut
Edmonton, AB
02.2022 - 08.2023
- Timely Delivery: Consistently met a 30-minute delivery time limit, ensuring prompt and reliable pizza service to customers.
- Stock Replenishment and Inventory Management: Maintained inventory levels of boxes, food, beverages, cutlery, and other supplies, operating a consistently well-stocked and organized work environment.
- Financial Transactions: Managed cash transactions and operated debit/credit card machines, keeping accurate and secure payment processing.
Crew Trainer
McDonald's
Edmonton, AB
07.2020 - 03.2023
- Customer Service: Showcased outstanding customer service by employing strong communication skills, which involved active listening, empathetic understanding, and quick thinking.
- Teamwork /Leadership Development: Gained leadership skills through employee training and setting an example of proficient work practices. Further acquired leadership skills through role, employee training, and setting an example of work practices.
- Motivated for Continuous Growth & Adaptability: Demonstrated a strong commitment to personal and professional development by actively seeking opportunities to learn and expand skillets, while remaining open to new challenges and experiences. Furthermore, adapted rapidly to evolving skill requirements and changing work conditions, ensuring ongoing productivity in the work environment.
- Efficient Multitasking: Improved skills in multitasking abilities and operational efficiency; managing multiple tasks simultaneously.
- Thriving in High-Pressure Environment: Excelled in a demanding, high-pressure work settings, consistently meeting and surpassing expectations while maintaining composure.
- Effective Problem Solving: Displayed ability in resolution of complex problems by combining placidity, critical thinking, and sound decision-making.
- Workplace Cleanliness: Ensured workplace cleanliness and organization, promoting a safe and efficient work environment. Also gaining credible skills in dishwashing, sanitation, chemical usage, etc, upholding stringent cleanliness and hygiene standards.
Education
Cyber Security/Software Development -
NAIT
Edmonton AB07-2027
Computer Science & Economics -
University of Alberta
Edmonton, AB07-2025
High School -
Archbishop O'Leary
Edmonton, AB06.2021
Skills
- Customer Relationship Management
- Sales & Upselling
- Digital Marketing & Analytics
- Communication & Persuasion
- Problem Solving & Adaptability
- Organization & Multitasking
- Competent, Independent, & Punctual
- Technology, Computer Intuition
Timeline
Logistics/Social Media Manager
The Video Game Company
02.2024 - 08.2025
Front Desk Sales Associate
Planet Fitness
11.2023 - 01.2024
Delivery Driver
Pizza Hut
02.2022 - 08.2023
Crew Trainer
McDonald's
07.2020 - 03.2023
Cyber Security/Software Development -
NAIT
Computer Science & Economics -
University of Alberta
High School -
Archbishop O'Leary
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