RISHI BHUVAN PILLA
Kitchener,ON
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
6
6
years of professional experience
Work History
Bank Associate
CIBC
06.2023 - 10.2023
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Provided advice on different bank products and financial options.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
Backend Developer Intern
Tech Mahindra Business Services
12.2021 - 04.2023
- Designed, developed and tested software applications.
- Wrote high-quality code to meet customer requirements.
- Assisted project manager to prepare implementation plan from technical perspective.
- Adapted and understood Agile and Scrum methodologies.
- Created enhancements to resolve client problems and meet operational standards.
Bank Teller
State Bank Of India, SBI
08.2017 - 05.2020
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Education
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2024
Bachelor's in Technology - Computer Science
ANDHRA UNIVERSITY
INDIA07.2021
GED -
Etasi Timpany School
India09.2015
Skills
- Financial Analysis
- Debt Management
- Attention to Detail
- Investment Knowledge
- Problem Solving
- Account Management
- Fraud Detection
- Cash Handling
- Organizational Skills
- Risk Management
- Financial Planning
- Relationship Building
- Banking Regulations
- Time Management
- Customer Service
- Teamwork Abilities
- Staff Management
Accomplishments
- Optimized procedures in accounting department, increasing productivity 10%.
- Facilitated new customer service initiatives that resulted in a 4% improvement in satisfaction ratings.
- Collaborated with team of 5 in the development of financial fraud prevention.
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Limited Working
reading books and watching documentaries
i watch old and mysterious documentaries
basically its about animals and watch more Smithsonian documentaries
sometimes crime related
Additional Information
- would love to work with you guys its a great way to get integrated into this multifaceted society.
- love to get some experience here and share my methods and thoughts
- love to help out others in sharing information and get them job trained
- will like learning new methods and love to know how Canadians work
participating and hosting events
joining marathons and organizing beach cleaning events and other social awareness programs.
dj'ing and mixing music
i am a dj and mix a lot of music and also did some events back in india
photography and editing
i ama actually a very trained and professional photographer and a very good editor
but mostly i take pictures of nature and animals
edit the pictures in computer by using editing software's.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bank Associate
CIBC
06.2023 - 10.2023
Backend Developer Intern
Tech Mahindra Business Services
12.2021 - 04.2023
Bank Teller
State Bank Of India, SBI
08.2017 - 05.2020
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
Bachelor's in Technology - Computer Science
ANDHRA UNIVERSITY
GED -
Etasi Timpany School
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