Payton Shrieves
Kelowna,Canada
Summary
First and foremost, thank you for giving me the chance and the opportunity to be a part of your team and your establishment. I am a 23 year old hard working individual living in Kelowna. I am looking to broaden my horizon, and challenge myself in a new field of work. I have a multitude of different experiences under my belt that can be applied to any area of work. I am someone who consistently applies one hundred percent of myself in everything I do. I like to push myself to the best of my abilities. I am both excited and willing to work in a fast pace and challenging environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
BNA Brewing Co.
12.2023 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Barista
Starbucks
08.2022 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
House Painter
Student Works Painting
05.2022 - 07.2022
- Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
- Performed minor repair tasks like patching holes or sanding rough areas before painting to ensure a smooth and even final result.
- Completed interior and exterior painting for variety of residential and commercial clients.
- Used brushes, spray guns and paint rollers to paint surfaces.
Assistant Manager
Rose Garden Cafe
04.2020 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Camp Counselor Volunteer
Camp Koolaree
07.2015 - 08.2018
- Mentored younger or less experienced campers, providing guidance and support as they navigated unfamiliar situations or challenges.
- Developed strong relationships with campers, providing guidance and support to foster personal growth and selfconfidence.
- Managed conflicts between campers effectively, utilizing problem-solving strategies to maintain a harmonious atmosphere.
- Collaborated with fellow counselors to ensure smooth operation of daily routines and schedules within the camp program.
Education
Bachelor of Arts - Psychology
University of British Columbia Okanagan
Kelowna, BCHigh School Diploma -
LV Rogers
Nelson, BC06.2019
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cash Handling
- Personal presentation
- Coordinating tasks
- POS system operations
- Social Perceptiveness
Languages
English
Native or Bilingual
Certification
- Emergency First Aid
- Foodsafe
- Serving it Right
- CPR - Basic First Aid
- Lifeguard Training
Timeline
Restaurant Hostess
BNA Brewing Co.
12.2023 - Current
Barista
Starbucks
08.2022 - 12.2023
House Painter
Student Works Painting
05.2022 - 07.2022
Assistant Manager
Rose Garden Cafe
04.2020 - 08.2021
Camp Counselor Volunteer
Camp Koolaree
07.2015 - 08.2018
Bachelor of Arts - Psychology
University of British Columbia Okanagan
High School Diploma -
LV Rogers
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