Payton Vogelsang-bundy
Strathmore
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
16
16
years of professional experience
Work History
Estimator
After Eight Interiors
06.2024 - Current
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
- Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
- Managed filing system, entered data and completed other clerical tasks.
In Home Sales Associate - Flooring Estimator
Orange Room Services
08.2023 - 06.2024
- Provided excellent customer service by answering questions about product features, benefits and warranties
- Performed on-site inspections prior to installation to determine necessary preparations
- Utilized software programs to generate detailed reports outlining estimated costs associated with proposed projects
- Provided efficient and courteous service to customers at all times
- Assisted customers in selecting appropriate flooring options based on their lifestyle needs and budget constraints
- Developed strong product knowledge and understanding of flooring materials, installation techniques, and maintenance requirements to provide customers with valuable advice
Team Lead
Carter's Oshkosh
02.2018 - 06.2018
- Supervised the daily work of staff to ensure work prioritization and quality
- Maintained high standards of customer service during high-volume, fast-paced operations
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively
- Performed daily opening and closing duties such as counting out cash drawers and verifying amounts against sales receipts
- Utilized problem solving skills to troubleshoot technical difficulties with POS systems or credit card machines
- Received deliveries from vendors, checked for accuracy against invoices, and stocked shelves accordingly
Operations Manager
Moores Clothing For Men
10.2012 - 05.2017
- Developed talented team, participating in hiring, coaching, and performance management processes
- Answered and managed incoming and outgoing calls while recording accurate messages
- Utilized customer service skills to respond to inquiries from internal and external customers in a timely manner
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance
- Stocked merchandise correctly and neatly on shelves or displays following planograms provided by corporate office
- Committed to delivering excellent customer service while working in a fast-paced environment
Assistant Manager
Just Dogs! Gourmet
09.2009 - 04.2012
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Committed to delivering excellent customer service while working in a fast-paced environment
- Received shipments from various carriers, verifying piece counts with supporting documentation
- Answered phone calls and emails from clients to address questions, complaints, and needs
Education
High School Diploma -
James Fowler High School
Calgary06-2012
Skills
- MS Office
- Administrative Support
- Orientation and Training
- Customer Service
- Stocking and Replenishing
- POS System Operations
- Estimating software
- Blueprint analysis
- Blueprint reading
- Estimate preparation
- Material takeoffs
- Cost estimation
Languages
English
Full Professional
Timeline
Estimator
After Eight Interiors
06.2024 - Current
In Home Sales Associate - Flooring Estimator
Orange Room Services
08.2023 - 06.2024
Team Lead
Carter's Oshkosh
02.2018 - 06.2018
Operations Manager
Moores Clothing For Men
10.2012 - 05.2017
Assistant Manager
Just Dogs! Gourmet
09.2009 - 04.2012
High School Diploma -
James Fowler High School
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