Payton Vogelsang-bundy
Strathmore
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
16
16
years of professional experience
Work History
Estimator
After Eight Interiors
Calgary, AB
06.2024 - Current
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
- Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
- Managed filing system, entered data and completed other clerical tasks.
In Home Sales Associate - Flooring Estimator
Orange Room Services
Calgary, Canada
08.2023 - 06.2024
- Provided excellent customer service by answering questions about product features, benefits and warranties
- Performed on-site inspections prior to installation to determine necessary preparations
- Utilized software programs to generate detailed reports outlining estimated costs associated with proposed projects
- Provided efficient and courteous service to customers at all times
- Assisted customers in selecting appropriate flooring options based on their lifestyle needs and budget constraints
- Developed strong product knowledge and understanding of flooring materials, installation techniques, and maintenance requirements to provide customers with valuable advice
Team Lead
Carter's Oshkosh
Calgary, Canada
02.2018 - 06.2018
- Supervised the daily work of staff to ensure work prioritization and quality
- Maintained high standards of customer service during high-volume, fast-paced operations
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively
- Performed daily opening and closing duties such as counting out cash drawers and verifying amounts against sales receipts
- Utilized problem solving skills to troubleshoot technical difficulties with POS systems or credit card machines
- Received deliveries from vendors, checked for accuracy against invoices, and stocked shelves accordingly
Operations Manager
Moores Clothing For Men
Calgary, Canada
10.2012 - 05.2017
- Developed talented team, participating in hiring, coaching, and performance management processes
- Answered and managed incoming and outgoing calls while recording accurate messages
- Utilized customer service skills to respond to inquiries from internal and external customers in a timely manner
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance
- Stocked merchandise correctly and neatly on shelves or displays following planograms provided by corporate office
- Committed to delivering excellent customer service while working in a fast-paced environment
Assistant Manager
Just Dogs! Gourmet
Calgary, Canada
09.2009 - 04.2012
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Committed to delivering excellent customer service while working in a fast-paced environment
- Received shipments from various carriers, verifying piece counts with supporting documentation
- Answered phone calls and emails from clients to address questions, complaints, and needs
Education
High School Diploma -
James Fowler High School
Calgary06-2012
Skills
- MS Office
- Administrative Support
- Orientation and Training
- Customer Service
- Stocking and Replenishing
- POS System Operations
- Estimating software
- Blueprint analysis
- Blueprint reading
- Estimate preparation
- Material takeoffs
- Cost estimation
Languages
English
Full Professional
Timeline
Estimator
After Eight Interiors
06.2024 - Current
In Home Sales Associate - Flooring Estimator
Orange Room Services
08.2023 - 06.2024
Team Lead
Carter's Oshkosh
02.2018 - 06.2018
Operations Manager
Moores Clothing For Men
10.2012 - 05.2017
Assistant Manager
Just Dogs! Gourmet
09.2009 - 04.2012
High School Diploma -
James Fowler High School