Payton Ross
STRATFORD,ON
Summary
Dedicated server and bartender with a strong focus on exceptional customer service and team collaboration. Proven ability to train new staff and enhance guest experiences in fast-paced environments.
Overview
1
1
Certification
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Server/Bartender
Moose Winooskis
Kitchener, Ontario
03.2024 - Current
- Provided exceptional customer service in a fast-paced restaurant environment.
- Trained new servers on restaurant policies and procedures.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stayed informed about daily specials, new menu items, promotions.
- Time management
Hostess
Malt & Barley Public House
Kitchener, Ontario
06.2023 - 03.2024
- Greeted and seated guests promptly upon arrival at the restaurant.
- Managed reservation system to ensure efficient table assignment and flow.
- Maintained cleanliness and organization of the front-of-house area.
- Collaborated with team members to enhance overall guest experience at the pub.
Cashier/Supervisor
Sobeys
Kitchener, Ontario
09.2021 - 11.2023
- Trained new cashiers on checkout procedures and store policies.
- Managed cash register operations and balanced daily cash drawers.
- Handled customer inquiries and resolved issues promptly and courteously.
- Supervised cashiers to ensure efficient customer service and accurate transactions.
Education
Diploma - Police Foundations - President’s Honour List
Conestoga College
Kitchener, Ontario 09.2024 - 06.2026
Skills
- Customer service
- Time management
- Team collaboration
- Conflict resolution
- Effective communication
- Leadership training
- Incident reporting
Certification
- Smart Serve Certified
- CPR/First Aid Level C Certified
Timeline
Diploma - Police Foundations - President’s Honour List
Conestoga College
09.2024 - 06.2026
Server/Bartender
Moose Winooskis
03.2024 - Current
Hostess
Malt & Barley Public House
06.2023 - 03.2024
Cashier/Supervisor
Sobeys
09.2021 - 11.2023