Payton M Downing
Meadow Lake,Canada
Summary
I am looking for a new career opportunity where I can make the most of my potential. I am seeking a career where I can contribute to the organization's growth.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Golf Pro Shop Assistant
Meadow Lake Golf Club
Meadow Lake, Saskatchewan
05.2024 - 10.2024
- Processed rental returns or merchandise return transactions and issued proper credit.
- Organized store by returning merchandise to proper areas and restocked displays.
- Ticketed, arranged and displayed merchandise to promote sales.
- Managed tee times and reservations for members and guests of the facility.
- Processed payments for green fees, cart rentals, and other services rendered.
- Developed relationships with regulars through friendly conversation during shifts.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Tournament scorekeeping.
- Renting out equipment, and materials.
Associate Shop Manager
Tweed/Tokyo Smoke
Meadow Lake, Canada
03.2021 - 05.2024
- I was hired as a Tweed Tender and worked my way up to Associate Shop Manager over the two years with this corporation.
- In August of 2022, I was promoted to Shop Manager.
- I decided to leave this position in May of 2024 as I will be attending school for Hairstyling in Fall of 2024.
- Performed monthly audits of store operations.
- Ensured compliance with all relevant health, safety and security regulations.
- Streamlined operational processes, achieving an increase in daily transactions.
- Resolved customer complaints promptly and professionally.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Organized special events such as product launches, promotions or discounts.
- Managed financial operations, including budgeting, payroll, and cash flow management.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Enforced company policies regarding employee conduct, attendance, dress code.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Analyzed sales data to identify trends in consumer behavior.
Garden Centre Associate, Produce Clerk
Extra Foods
Meadow Lake, Canada
04.2020 - 02.2021
- Operated cash register to process cash, check, and credit card transactions.
- Provided excellent customer service to ensure satisfaction.
Traffic Control Person
Controling Traffic LTD
Merritt, Canada
04.2019 - 04.2019
- Stopped vehicles from entering restricted areas by using hand signals or flags.
- Provided support to motorists during road closures or lane shifts.
- Assembled traffic cones and pathways for vehicles and pedestrians.
- Directed vehicular traffic around construction sites according to set safety standards.
- Assisted in the setup and removal of traffic control devices, such as cones, barricades, and signs.
Waitress and Bartender
PinBar YYC
Calgary, Canada
08.2018 - 02.2019
- Highly organized and personable Server.
- Experience providing exceptional customer service in establishments ranging from diners, dive bars, casual cafés to fine-dining restaurants.
- As well as bartending/being a mixologist depending on the location, and its environment.
Waitress/Hostess
Garden Sushi
Merritt, Canada
06.2018 - 08.2018
Assistant Manager
PetValu
Merritt, Canada
04.2015 - 05.2018
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Year 1 Hairstylist & Barber -
North West College
Meadow Lake, SK05-2026
Highschool Diploma - Grade 12
Merritt Secondary High School
Merritt, BCAboriginal Studies: Traditional Health & Wellness, Aboriginal Governance & The Indian Act, Aboriginal Plant & Medicine, Creative Writing: Poetry & Short Stories, Advanced Chemistry & Advanced Wildlife/Plant Biology, Environmental Resource Technology (ENRT 110 ENRT 273)
Nicola Valley Institute Of Technology
Skills
- Customer service
- Inventory management
- Visual merchandising
- Sales strategies
- Team building
- Employee training
- Problem solving
- Event organization
- Regulatory compliance
- Teamwork and collaboration
- Inventory and stocking
- Safety and cleanliness standards
- Market research
- Product display creation
- Detail-oriented
- Customer retention
- Loss prevention
- Interpersonal skills
- Returns and exchanges
- POS software
- Merchandise rentals
- Social media promotion
- Product knowledge
Certification
- Canna Sell
- Serving It Right
- WAVE Certificate
References
- Ashley Bisskey(Tweed/ Tokyo Smoke), Regional Manager, 306-540-2956
- Kelsey Crowe (Tweed/Tokyo Smoke), Manager, 306-240-5540
- Brent Assman (Manager Meadow Lake Golf Club), 306 -240-0557
- Kayla Opikokew (Instructor NWC), (306) 240-7425
Recommendation Letter
Taylor Sykes, Assistant General Manager, Pin Bar, 501 17th Ave, Calgary, Alberta, Hello to whom this letter reaches regarding Payton Downing. Payton Downing was my employee in Calgary, Alberta in 2019 at a busy downtown bar called Pin Bar. I hired Payton, when she had minimal serving experience, however she quickly proved that she was a fast learner, extremely motivated and savvy with restaurant POS systems. Payton, quickly advanced from a new server to be someone I could rely on to work our busiest nights, take on extra tables and customers and continue to stay on top of her customer service. Payton's attention to detail, ability to work in high pressure situations and excellent customer service skills made her one of the best employees I've had the privilege to work with. Payton is someone who listens closely, advances quickly and strives to the best job possible. If you're looking to hire her, I highly recommend her for her multitude of skills, great work ethic and overall great personality. Thank you for reading.
Timeline
Golf Pro Shop Assistant
Meadow Lake Golf Club
05.2024 - 10.2024
Associate Shop Manager
Tweed/Tokyo Smoke
03.2021 - 05.2024
Garden Centre Associate, Produce Clerk
Extra Foods
04.2020 - 02.2021
Traffic Control Person
Controling Traffic LTD
04.2019 - 04.2019
Waitress and Bartender
PinBar YYC
08.2018 - 02.2019
Waitress/Hostess
Garden Sushi
06.2018 - 08.2018
Assistant Manager
PetValu
04.2015 - 05.2018
Year 1 Hairstylist & Barber -
North West College
Highschool Diploma - Grade 12
Merritt Secondary High School
Aboriginal Studies: Traditional Health & Wellness, Aboriginal Governance & The Indian Act, Aboriginal Plant & Medicine, Creative Writing: Poetry & Short Stories, Advanced Chemistry & Advanced Wildlife/Plant Biology, Environmental Resource Technology (ENRT 110 ENRT 273)
Nicola Valley Institute Of Technology