Payton Ford
Cambridge,ON
Summary
Experienced customer service worker with background as a supervisor, sales associate, and restaurant hostess. Highly organized, dependable, and skilled at managing transactions, supporting team operations, and keeping environments clean and welcoming. Brings strong adaptability, problem-solving, and a consistent commitment to exceeding expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Dollarama
05.2024 - Current
- Supervised daily operations to ensure efficient store functionality.
- Trained and mentored new employees on company policies and procedures.
- Managed inventory levels, ensuring product availability and organization.
- Implemented visual merchandising strategies to enhance customer experience.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Sales Associate
Mastermind Toys
11.2022 - 01.2024
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained store presentation standards, ensuring a visually appealing shopping environment.
- Processed transactions efficiently, handling cash and credit payments accurately.
- Collaborated with team members to achieve sales targets and enhance customer service quality.
- Built relationships with customers to encourage repeat business.
Restaurant Hostess
East Side Mario's Restaurant
07.2021 - 11.2022
- Greeted and seated guests promptly to enhance dining experience.
- Managed reservation system to optimize table turnover and guest flow.
- Coordinated with kitchen staff to ensure timely service and accurate orders.
- Addressed guest inquiries and concerns, providing exceptional customer service.
- Trained new host staff on operational procedures and best practices.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
Conestoga College
Kitchener, ON06-2027
High School Diploma -
Jacob Hespeler Secondary School
Cambridge06-2024
St. Benedict Catholic Secondary School
Cambridge, ON06-2024
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Team building
- Project planning
- Inventory oversight
- Complex Problem-solving
Languages
English
Native or Bilingual
Certification
- CPR & First Aid Level C
- Smart Serve Certificate
Timeline
Supervisor
Dollarama
05.2024 - Current
Sales Associate
Mastermind Toys
11.2022 - 01.2024
Restaurant Hostess
East Side Mario's Restaurant
07.2021 - 11.2022
Conestoga College
High School Diploma -
Jacob Hespeler Secondary School
St. Benedict Catholic Secondary School