Payton Jackson
Palm Desert
Summary
Friendly and dedicated hospitality professional with over 3 years of experience in fast paced restaurant and retail environments. Skilled in bartending, customer service, and team collaboration. Known for delivering exceptional guest experiences, maintaining clean and efficient workspaces, and ensuring compliance with health and alcohol regulations. Quick learner with strong multitasking abilities and a positive, can do attitude. Strives to meet customer needs, drive satisfaction and promote long term loyalty.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Server/hostess
Broken Yolk Cafe
Palm Springs
09.2025 - Current
- Provided attentive service to customers in a fast-paced café environment.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Jackson’s sushi and bistro
Tampa
06.2025 - 08.2025
- Provided excellent customer service to enhance dining experiences.
- Took orders accurately and communicated needs to kitchen staff.
- Served food and beverages promptly while ensuring customer satisfaction.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
Cashier/FOH Team Member
Rubios coastal grill
Palm Desert
11.2024 - 06.2025
- Ensured accurate cash handling and maintained balanced drawers.
- Assisted customers with menu selections and answered inquiries about food items.
- Trained new cashiers on company policies and operational procedures.
- Handled customer complaints calmly and resolved issues promptly during shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Answered customer questions and provided store information.
Bartender/server
Altstadt brewery
Fredericksburg
07.2023 - 04.2024
- Collaborated with team members to ensure efficient service flow.
- Monitored customer behavior to promote responsible drinking.
- Provided excellent customer service to enhance guest experience.
- Maintained cleanliness of the bar area and equipment.
- Prepared and served a variety of craft beers to customers.
- Performed opening and closing duties including restocking supplies.
- Resolved customer complaints in a professional manner.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Retail Sales Associate
Barefoot fredricksburg
Fredericksburg
05.2023 - 06.2023
- Assisted customers in selecting products and addressing inquiries.
- Organized merchandise displays to enhance store aesthetics and accessibility.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals.
- Handled inventory management by restocking shelves and tracking supplies.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Head Barback/server
Martinis seafood restaurant
Fredericksburg
09.2022 - 05.2023
- Assisted bartenders in preparing drinks and garnishing cocktails.
- Stocked ice, glassware, and mixers to ensure availability during peak hours.
- Provided excellent customer service to enhance dining experiences.
- Served food and beverages promptly while ensuring customer satisfaction.
- Resolved customer complaints by listening and providing solutions quickly.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
Education
Palm Springs High School
Palm Springs, CaliforniaSkills
- Customer service
- Menu knowledge
- Cash handling
- Food safety
- Team collaboration
- Retail sales
- Effective communication
- Complaint resolution
- Suggestive selling
- Dining customer service
- High volume dining
- Multitasking and organization
- Upselling techniques
- Positive and professional
- Beverage preparation
- Food running
- Menu memorization
Timeline
Server/hostess
Broken Yolk Cafe
09.2025 - Current
Server
Jackson’s sushi and bistro
06.2025 - 08.2025
Cashier/FOH Team Member
Rubios coastal grill
11.2024 - 06.2025
Bartender/server
Altstadt brewery
07.2023 - 04.2024
Retail Sales Associate
Barefoot fredricksburg
05.2023 - 06.2023
Head Barback/server
Martinis seafood restaurant
09.2022 - 05.2023
Palm Springs High School