Payten Durham
Calgary,Canada
Summary
Motivated and hardworking individual with over four years of experience in the retail and customer service industry, known for reliability, adaptability, and a strong work ethic. Proven ability to manage responsibilities independently while supporting team success. Currently pursuing academic pathways in psychology and social work, with a long-term goal of making a meaningful impact in community and healthcare settings. Recognized for excellent communication skills, emotional intelligence, and a commitment to personal and professional growth.
Overview
7
7
years of professional experience
Work History
Grocery Team Lead
Save on Foods
Vancouver, BC
04.2022 - Current
- Monitored inventory levels and reported damaged stock in company system.
- Assisted customers with locating products and answering their inquiries.
- Filled curbside and delivery orders with items from sales floor and storage areas.
- Recommended grocery items to customers to foster loyalty and satisfaction.
- Checked expiration dates on products regularly to ensure freshness.
- Maintained cleanliness of store aisles and storage areas.
- Assisted in training new employees on store procedures and policies.
- Stocked shelves, coolers, and freezers with fresh merchandise.
- Rotated perishable items to minimize waste and maintain product quality.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Trained new team members by relaying information on company procedures and safety requirements.
Store Clerk
Shuswap Marina
Blind Bay, BC
07.2020 - 09.2020
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Helped customers complete purchases and locate items.
- Cleaned rental boats, early shifts.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Store Clerk
Ming Wo
Vancouver, BC
10.2018 - 03.2020
- Supported strong sales with well-stocked and organized shelves.
- Satisfied customers with quick assistance, helping individuals locate products and check out.
- Tracked inventory with high accuracy, documenting and investigating discrepancies.
- Processed customer orders placed online or over phone for in-store pickup or shipment to home addresses.
- Performed price changes and maintained overall price integrity.
- Received orders and performed checks for quality standards.
- Helped customers navigate store systems, loyalty programs and add-on services.
- Greeted customers upon entering store and directed them to appropriate departments.
- Handled customer returns and exchanges, following company policies for refunds or in-store credit.
- Maintained cleanliness of store by sweeping floors, wiping down surfaces, and organizing shelves.
Education
High School Dipoma -
Eric Hamber Secondary
Vancouver06.2025
Skills
- Pallet Jack Operation
- Customer Service
- Product facing
- Product Merchandising
- Presentation Skills
- Handling perishables
- Team collaboration
- Strong communication skills
- Store layout
- Customer service and assistance
- Employee training
- Complaint handling
Languages
English
Native or Bilingual
Timeline
Grocery Team Lead
Save on Foods
04.2022 - Current
Store Clerk
Shuswap Marina
07.2020 - 09.2020
Store Clerk
Ming Wo
10.2018 - 03.2020
High School Dipoma -
Eric Hamber Secondary