Hi, I’m
Payam Masjedi
Richmond Hill,ON
Summary
Experienced retail professional specializing in customer service and sales performance. Adept at establishing customer relationships, assessing needs, and suggesting appropriate solutions. Recognized for strong teamwork capabilities and the ability to excel in dynamic, high-pressure environments while upholding quality service.
Overview
13
years of professional experience
2
Certifications
3
Languages
Work History
Infinite Aloe
Independent Merchandiser
01.2023 - Current
Job overview
- Represent the brand at retail locations by maintaining product displays and ensuring shelves are fully stocked and visually appealing.
- Engage with customers to explain product benefits and encourage brand awareness.
- Monitor product inventory and coordinate restocking to maintain availability.
- Support sales performance by presenting products clearly and professionally.
Best Buy Canada
Retail Sales Associate
10.2023 - 08.2024
Job overview
- Delivered high-quality customer service by helping customers select electronics and technology products that best suited their needs.
- Consistently exceeded loyalty program and service plan targets.
- Maintained organized, clean product displays and ensured merchandise was properly stocked.
- Collaborated with team members to create a positive and efficient shopping experience.
Bloomstar
Merchandiser (Costco Location)
01.2022 - 01.2023
Job overview
- Managed floral displays to meet brand and store presentation standards.
- Monitored inventory levels and assisted customers with special orders.
- Prepared stock and waste reports to support inventory accuracy.
- Ensured product freshness and visual quality for retail presentation.
Wireless Wave / T Booth (Glentel Inc.)
Sales Associate
01.2020 - 01.2022
Job overview
- Provided personalized wireless plans and device recommendations to customers.
- Consistently achieved and exceeded monthly sales targets.
- Built strong relationships with customers through knowledgeable and friendly service.
- Supported team sales goals in a competitive retail environment.
Virgin Mobile
Sales Associate
01.2018 - 01.2020
Job overview
- Assisted customers in selecting mobile plans, devices, and accessories.
- Helped maintain store inventory and organized merchandise displays.
- Contributed to high customer satisfaction through responsive and helpful service.
- Assisted in onboarding and supporting new team members.
Starbucks – Canada’s Wonderland
Barista / Shift Supervisor
05.2017 - 08.2017
Job overview
- Prepared beverages quickly and accurately in a high-volume environment.
- Delivered friendly customer service while maintaining company standards.
- Assisted in coordinating team activities and shift operations.
McDonald's Canada
Crew Member
04.2013 - 04.2015
Job overview
- Handled customer orders with speed and accuracy in a fast-paced setting.
- Maintained the cleanliness and organization of work areas.
- Contributed to a welcoming experience for guests through friendly service.
Education
York UniversityToronto, ON
Bachelor of Arts from English Studies
01-2019
Everest College
Certificate from Network Administration
01-2013
Skills
Collaborative engagement
Strategic sales planning
Retail visual merchandising
Data storage efficiency
Optimized retail operations
collaborative projects
Certification
Security Guard License | Lion Guard Corporation | 2025
Timeline
Retail Sales Associate
Best Buy Canada
10.2023 - 08.2024
Independent Merchandiser
Infinite Aloe
01.2023 - Current
Merchandiser (Costco Location)
Bloomstar
01.2022 - 01.2023
Sales Associate
Wireless Wave / T Booth (Glentel Inc.)
01.2020 - 01.2022
Sales Associate
Virgin Mobile
01.2018 - 01.2020
Barista / Shift Supervisor
Starbucks – Canada’s Wonderland
05.2017 - 08.2017
Crew Member
McDonald's Canada
04.2013 - 04.2015
York University
Bachelor of Arts from English Studies
Everest College
Certificate from Network Administration