Payam Al-Jumoori
Saskatoon,SK
Summary
Detail-oriented team player with strong organizational skills eager to secure job position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Crew Member Team Leader
McDonald's
11.2020 - 10.2023
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Operated cash register for cash, credit card transactions, and mobile transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
- Consistently met or exceeded sales targets by motivating the team and implementing innovative promotional strategies.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed as required.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Mopped and swept floors, wiped counters and windows, disposed waste and recycling, sanitized equipment to maintain clean food prep and dining areas.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Brewed iced coffee, coffee, tea, and McCafe Menu Items, and prepared cold drinks, including milkshakes and smoothies, etc.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Education
Bachelor of Science - Biomedical Neuroscience
University of Saskatchewan
Saskatoon, SK06.2028
High School Diploma -
Saskatchewan Polytechnic
Saskatoon, SK05.2024
Skills
- Dress Code Enforcement
- Employee Motivation
- Workload balancing
- Team Management
- Punctual and Dependable
Languages
English
Full Professional
Timeline
Crew Member Team Leader
McDonald's
11.2020 - 10.2023
Bachelor of Science - Biomedical Neuroscience
University of Saskatchewan
High School Diploma -
Saskatchewan Polytechnic