Sachin Rathanvel
Prince George,BC
Summary
Restaurant Manager with more than 5 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Customer Service Manager
Walmart
Prince George, British Columbia
11.2024 - Current
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Developed and implemented strategies for providing excellent customer service experience.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Monitored staff performance to ensure adherence to customer service standards.
- Created reports on customer feedback, complaints, and suggestions for management review.
Cashier
walmart
Prince George, BC
09.2023 - 11.2024
- Greeted customers in a friendly and professional manner.
- Processed cash, credit, and check payments accurately and efficiently.
- Provided excellent customer service by listening to customer needs and addressing them appropriately.
- Organized the checkout area to ensure all items were stocked properly.
- Balanced the daily cash register transactions with accuracy and attention to detail.
- Stocked shelves when needed and kept the sales floor neat and organized.
- Assisted other team members with their tasks as needed.
- Reported any suspicious activity or theft immediately to management.
- Promoted specific items to drive sales and achieve add-on purchases.
Restaurant General Manager
KFC
MUMBAI, INDIA
02.2023 - 07.2023
- Managing busy and highly popular restaurant with professional, well-trained staff.
- Motivating staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Scheduling and directing staff in daily work assignments to maximize productivity.
- Upholding restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Developing strong customer relationships to encourage repeat business.
- Providing outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
STORE INCHARGE
INNOVATIVE RETAIL CONCEPT PVT LTD
MUMBAI, INDIA
01.2022 - 01.2023
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
STORE MANAGER
RELIANCE RETAILS
MUMBAI, INDIA
06.2021 - 12.2021
- Managed inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
CHIEF DELIGHT OFFICER
REBEL FOODS PVT LTD
MUMBAI, INDIA
03.2018 - 01.2021
- Validated systems and procedures to support program implementation and streamline auditing processes.
- Created and implemented best practices to standardize internal processes and procedures.
- Analyzed operational processes and implemented continuous improvement initiatives to promote profitability and efficiency.
- Guided internal audits, risk assessments and compliance monitoring.
- Supported company growth objectives by developing solid financial plans.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Created detailed reports on weekly and monthly revenues and expenses.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved problems or concerns to satisfaction of involved parties.
- Trained new employees to perform duties.
TRAINEE
TAJ LANDS END
MUMBAI, INDIA
12.2015 - 04.2016
- Attended training sessions and meetings to learn new information and develop personal skills.
- Developed essential skills and techniques through diligent practice.
- Worked alongside senior team members to learn related job tasks and roles.
- Handled basic issues and problems under direct supervision, escalating more complex issues to appropriate staff.
- Assisted guests at check-in, providing information on various services within hotel.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Greeted, registered and assigned rooms to hotel or motel guests.
Education
Post-Degree Certificate - Tourism And Hotel Management
College of The New Caledonia
Prince George, BCMBA - Business Management
N.M.I.M.S
INDIA07.2023
Bachelor of Science - Hotel Management
I.H.M.C.T&A.N
CHENNAI05.2017
Skills
- Restaurant Operations Management
- Customer Service Best Practices
- Investigating Complaints
- Scheduling Staff
- Training and Onboarding
- Labor and Overhead Cost Estimation
- Staffing and Sales Reporting
- Problem Solving
- Portion Control
- Profit Optimization
- Supply Ordering and Management
- Managing Deliveries
- Back of House Management
- Inventory Management
- Food Safety
Timeline
Customer Service Manager
Walmart
11.2024 - Current
Cashier
walmart
09.2023 - 11.2024
Restaurant General Manager
KFC
02.2023 - 07.2023
STORE INCHARGE
INNOVATIVE RETAIL CONCEPT PVT LTD
01.2022 - 01.2023
STORE MANAGER
RELIANCE RETAILS
06.2021 - 12.2021
CHIEF DELIGHT OFFICER
REBEL FOODS PVT LTD
03.2018 - 01.2021
TRAINEE
TAJ LANDS END
12.2015 - 04.2016
Post-Degree Certificate - Tourism And Hotel Management
College of The New Caledonia
MBA - Business Management
N.M.I.M.S
Bachelor of Science - Hotel Management
I.H.M.C.T&A.N
Languages
English
First Language
Hindi
Upper Intermediate
B2
Marathi
Upper Intermediate
B2
Tamil
Elementary
A2
Certification
- Serving It Right
- Food safety certificate
- Superhost
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Listening Music
- Cooking
- Playing online games
AVAILABILITY
- Monday-Full Time
- Tuesday- Full Time
- Wednesday- Full Time
- Thursday- Full Time
- Friday- Full Time
- Saturday- Full Time
- Sunday-Full Time
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