Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Payal Sharma

Summary

Dynamic Housekeeper Supervisor with a proven track record at Shell Motel, enhancing guest satisfaction through exceptional cleanliness and organization. Skilled in health and safety protocols, I effectively trained teams, resolved complaints, and optimized workflows, demonstrating strong leadership and customer service abilities. Committed to maintaining high standards in hospitality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

HOUSEKEEPER SUPERVISIOR

SHELL MOTEL
11.2023 - 07.2025
  • Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
  • Enhanced team performance through regular feedback sessions and skill development initiatives.
  • Managed inventory of cleaning supplies, ensuring adequate stock levels at all times.
  • Resolved guest complaints regarding cleanliness with professionalism and efficiency.

Housekeeper Supervisor

CN Railways ( Bunker House) Downtown Kamloops
12.2020 - 01.2022
  • Supervised daily cleaning operations, ensuring compliance with safety and sanitation standards.
  • Trained and mentored staff on housekeeping procedures and best practices.
  • Coordinated schedules for housekeeping staff to optimize workflow efficiency.
  • Conducted inspections of guest rooms and common areas for cleanliness and maintenance needs.

Cashier Team Lead

DOLLARMA
09.2019 - 12.2020
  • Led cashier team in delivering exceptional customer service and efficient transaction processing.
  • Trained and mentored new cashiers, enhancing team performance and service quality.
  • Oversaw daily cash register operations, ensuring accuracy in transactions and reconciliations.
  • Implemented streamlined checkout procedures, reducing wait times for customers.

Education

Master of Arts - Education

Thompson River University
12-2020

Bachelor of Arts - Education

Himachal University
Shimla (himachal Pradesh)
06-2015

Bachelor of Arts - Arts

Kurukshetra University
Kurukshetra
03-2010

Skills

  • Health and safety
  • Housekeeping
  • Motivational skills
  • Strong leadership
  • Customer service

Certification

food safe

first aide

Timeline

HOUSEKEEPER SUPERVISIOR

SHELL MOTEL
11.2023 - 07.2025

Housekeeper Supervisor

CN Railways ( Bunker House) Downtown Kamloops
12.2020 - 01.2022

Cashier Team Lead

DOLLARMA
09.2019 - 12.2020

Master of Arts - Education

Thompson River University

Bachelor of Arts - Education

Himachal University

Bachelor of Arts - Arts

Kurukshetra University

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Payal Sharma