Overview
Work History
Education
Skills
Languages
Timeline
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Payal Mathur

Mississauga

Overview

9
9
years of professional experience

Work History

Logistic Specialist

RXO
05.2022 - Current
  • Coordinate with routers and review the work of staff involved in routing of work orders for the following day, dispatching and scheduling of transportation crews to the routes
  • Report to operations managers on any issues that arise throughout the life cycle of an order and create solutions for those issues
  • Resolve transportation and customer related issues and escalations by acting as a liaison between the transportation crews and the customers
  • Investigate product overage, shortage and damage, initiate claims process and complete the associated documentation
  • Validate all data crucial to the order before clearing loads from routes
  • Train new routers on job duties and functions in relation to the dispatching, scheduling and road management of the transportation crews as well as routing for all applicable work orders.

Data Entry Clerk

Kenn Global Logistics
03.2020 - 03.2022
  • Developed and maintained a database of customer information, ensuring data confidentiality and compliance with data protection regulations.
  • Manage paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Input client information into spreadsheet and company databases to provide leaders quick access to essential client data.
  • Responded to daily inquiries and requests within the mandated timeframe to meet deadlines.
  • Assign drivers to pickups and deliveries based on availability, location and vehicle license
  • Handle distributors complaints and provide alternatives and/or solutions to ensure resolution of complaints

Customer Service Representative

CRL Logistics
08.2015 - 01.2020
  • Oversee pricing and assist in budget planning and maintain inventory
  • Coordinate with support staff to get the delivery done promptly
  • Gather and maintain administrative data for the regular report making
  • Coordinating the order summary and processing of the final order
  • Reach out to customers via email and telephone to verify account information
  • Ensure customers are satisfied with their purchases or service
  • Assist customers in placing orders, fulfilling refunds and handling exchanges.

Education

Supply chain management -

SENECA COLLEGE
08.2021

Skills

  • Data entry accuracy
  • Data analysis
  • Reporting
  • Process improvement
  • Cross-functional collaboration
  • Regulatory compliance
  • Time management
  • Attention to detail
  • Troubleshooting
  • Microsoft Office proficiency

Languages

English
Hindi

Timeline

Logistic Specialist

RXO
05.2022 - Current

Data Entry Clerk

Kenn Global Logistics
03.2020 - 03.2022

Customer Service Representative

CRL Logistics
08.2015 - 01.2020

Supply chain management -

SENECA COLLEGE

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Payal Mathur