Summary
Overview
Work History
Education
Skills
Timeline
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Payal Gupta

Brampton,ON

Summary

Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Leather Merchandising

Kochar Associate
04.2021 - 07.2023
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Established strong vendor relationships to maintain and support business.

Receptionist

Pomme De Pain
10.2019 - 03.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.

Attendant

Pavilion Montsouris
05.2019 - 09.2019
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Supported store operations by maintaining clean and organized store atmosphere.

Attendant

Tandoori Times
02.2019 - 04.2019
  • Greeted customers and provided assistance with locating items in store to provide welcoming presence and enhance shopping experience.
  • Recorded and managed locker assignments and keys.
  • Collected payments and issued locker room passes.

Education

Project Management (Pursuing) -

Algoma University
Brampton, ON
04.2025

Masters in Fashion Goods And Luxury Management -

College De Paris
Paris France
06.2019

Skills

  • Markdown Procedures
  • Fashion Industry Knowledge
  • MS Office Proficiency
  • Supplier Audits
  • Pricing Controls
  • Retail Buying
  • Merchandising and Promotions
  • Promotional Effectiveness Review
  • Cashier
  • Online Systems
  • Team Goals
  • Online Help
  • Project planner
  • Corrective Actions

Timeline

Leather Merchandising

Kochar Associate
04.2021 - 07.2023

Receptionist

Pomme De Pain
10.2019 - 03.2020

Attendant

Pavilion Montsouris
05.2019 - 09.2019

Attendant

Tandoori Times
02.2019 - 04.2019

Project Management (Pursuing) -

Algoma University

Masters in Fashion Goods And Luxury Management -

College De Paris

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Payal Gupta