Payal Deo
Surrey,BC
Summary
Dynamic security professional with proven skills in LENELS2 Program and exceptional customer service skills, honed at BC Hydro - Paladin Security. Excelled in crisis management, maintaining confidentiality, and optimizing logistics, significantly enhancing operational efficiency. Skilled in MS Office and fire alarm control panels, adept at leading teams to achieve project goals and improve document management processes.
Overview
17
17
years of professional experience
Work History
Access Control Administrator
BC Hydro - Paladin Security
12.2023 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- MAKE ACCESS CARDS
- EXPEREINECED IN LENELS2 PROGRAM
Shift Supervisor
Douglas College - Paladin Security
01.2022 - 12.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Control Room Operator
Central City Mall - Paladin Security
04.2008 - 12.2021
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Demonstrated adaptability during periods of change, embracing new technologies or methodologies to improve overall control room functionality.
- FIRE PANELS
- DISPATCHED PERSONNEL
Education
First Aid Level 2
Metro Training
Coquitlam, BC12-2021
Pharmacy Assistant
ICS Canada
Surrey08-2010
BST Training For Security
Concorde Security
Vancouver, BC03-2008
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- MS office
- LENELS2 Program
- Fire Alarm Control Panels
Accomplishments
Familiar With All Aspects of Security, including:
- Patrolling
- Monitoring
- De-escalating Situations
- Access Control
- FOB and Card Manufacturing
Languages
Hindi
Full Professional
Timeline
Access Control Administrator
BC Hydro - Paladin Security
12.2023 - Current
Shift Supervisor
Douglas College - Paladin Security
01.2022 - 12.2023
Control Room Operator
Central City Mall - Paladin Security
04.2008 - 12.2021
First Aid Level 2
Metro Training
Pharmacy Assistant
ICS Canada
BST Training For Security
Concorde Security
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