Payal Bhatt
Calgary,AB
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
101145697 Saskatchewan LTD.
10.2022 - Current
Billing of various products and front desk customer service.
Cash handling.
Performing various duties of store management.
Travel Agent and Office Admin
Saikrupa Tours And Travels
10.2010 - 09.2022
- Saikrupa tours and travels.
Customer Care Executive
Aegis
01.2008 - 09.2010
Customer Care Executive
Vodafone
02.2007 - 01.2008
- Experience Handling inbound and outbound calls to customers and clients
- Identify the needs of customers, resolve the issues and provide solutions
- Maintain records of the conversations with the customer and analyze the data
- Recent Job Responsibilities Handling accounts and backoffice work Planning travel packages, selling trips to clients
- Help clients identify idel travel package based on their requirements
- Maintain good relationship with our customer.
Education
Bachelors of Commerce - Commerce
Gujarat University
India05.2008
HSC -
Higher Secondary School
India03.2003
SSC -
Secondary School
INDIA03.2001
Skills
- Expertise
- Time Management
- Multi Tasking
- Good communication skill with clients
- Computer Skills :
- Extensive knowledge of Microsoft office Word, Excel
- And Power Point
- Workshop Attended
- Microsoft Office Certified Course in 2003
Additional Information
- Awards , Star of the Month Award in Aegis Life Goal
Languages
English
Professional Working
Hindi
Native or Bilingual
Timeline
Customer Service Representative
101145697 Saskatchewan LTD.
10.2022 - Current
Travel Agent and Office Admin
Saikrupa Tours And Travels
10.2010 - 09.2022
Customer Care Executive
Aegis
01.2008 - 09.2010
Customer Care Executive
Vodafone
02.2007 - 01.2008
Bachelors of Commerce - Commerce
Gujarat University
HSC -
Higher Secondary School
SSC -
Secondary School
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