Pawi Sandhu
Brampton
Summary
Dynamic operations professional with extensive experience at TD Bank, specializing in compliance and risk management. Proven track record in streamlining processes and enhancing team training, resulting in improved efficiency. Strong problem-solving abilities and attention to detail drive successful outcomes in high-pressure environments. Committed to delivering exceptional service and fostering client relationships.
Overview
2026
2026
years of professional experience
Work History
Operations Officer III –CVS
TD Canada Trust
10.2022 - Current
- Assisted with daily operational tasks to ensure efficiency and accuracy in workflow
- Identified unusual account activity by analyzing transaction data.
- Supported team with second opinion for investigated and established connections between cheques & account activity trends to detect inconsistencies or red flags.
- Supported team lead with escalations, shareholder communication, and daily workflow management.
- Delivered training and guidance to new staff and supported ongoing compliance and fraud prevention practices.
- Review and analyze branch requests for cheques that are at higher risk for potential fraud
- Presented monthly fraud trend updates and best practices to the team.
- Reviewed and assessed cheques flagged for potential fraud, including high-value cases (e.g., prevented $1.8M & 1.5M fraud loss).
Operations Officer II – Estate Liability Dept
TD Bank
03.2021 - 10.2022
- Collaborated with cross-functional teams to ensure compliance with regulatory standards.
- Being familiar with and adhering to compliance requirements as outlined in TD policies and procedures for all aspects of new and existing account documentation to eliminate any branch deficiencies.
- Monitored daily operations, ensuring adherence to company policies and procedures.
- Experienced with all estate Liability process proficient in managing calls & prepared tax slips
Personal Banking Associate
TD Bank
2018 - 2019
- Assisted customers with account inquiries, fostering strong relationships and ensuring satisfaction.
- Processed loan applications efficiently, maintaining accuracy and compliance with regulatory standards.
- Educated clients on banking products, enhancing their understanding and driving product adoption.
- Resolved customer issues promptly, demonstrating strong problem-solving skills and commitment to service excellence.
- Conducted routine audits of accounts to identify discrepancies and implement corrective measures.
Customer Service Representative
TD Bank
2017 - 2018
- Resolved customer inquiries efficiently, providing accurate information on products and services.
- Utilized banking software to process transactions and manage customer accounts effectively.
- Assisted customers in understanding account features, enhancing overall satisfaction and retention.
- Collaborated with team members to streamline service processes, improving response times.
Financial Service Representative
TD Bank
2015 - 2016
- Developed tailored financial plans to align with client goals and risk tolerance
- Facilitated client meetings to discuss financial strategies and product offerings
- Managed client portfolios, ensuring adherence to compliance and regulatory standards
- Researched financial products and services to enhance client engagement and satisfaction
Customer Service Representative
TD Bank
2014 - 2015
- Handled escalated issues professionally, ensuring timely resolution and maintaining customer trust.
- Educated clients on digital banking tools, increasing user adoption and engagement rates.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Computer Science
Amrapali Insititute
India01-2006
Skills
- Compliance & Risk Management
- Enhanced Due Diligence
- Fraud Investigation
- Transaction monitoring
- problem solving
- Suspicious Activity reporting
- Attention to detail
- Team Training & Second-Level Support
- Time management
Languages
English
Hindi
Punjabi
Timeline
Operations Officer III –CVS
TD Canada Trust
10.2022 - Current
Operations Officer II – Estate Liability Dept
TD Bank
03.2021 - 10.2022
Personal Banking Associate
TD Bank
2018 - 2019
Customer Service Representative
TD Bank
2017 - 2018
Financial Service Representative
TD Bank
2015 - 2016
Customer Service Representative
TD Bank
2014 - 2015
Computer Science
Amrapali Insititute
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