Pawanpreet Kaur Lochab

Operates the airport telephone exchange system including the public address system and TDDs.

• Provides routine information to customers such as airline arrivals and departures, traffic conditions, parking information, service complaints, lost luggage or passengers, directions and emergencies. Maintains daily log of calls.

• Receives and directs public calls to the appropriate parties for lost and locked vehicles, tows, and airport injuries; and maintenance calls regarding various facilities, equipment, traffic and weather conditions and spills.

• Broadcasts information to appropriate airport and tenant personnel regarding aircraft emergencies and hazardous conditions as specified in the Airport Emergency Procedures Manual. May provide prearrival instructions to calls. Maintains log.

• Enters domestic and international airline schedules into the information display system, and reviews and updates daily flight data, aircraft gate and baggage carousal assignments and schedule changes.

• Monitors access control systems to ensure no unauthorized access to Aircraft Operating Areas (AOA) and other security areas by the public, employees or tenants of the airport. Notifies appropriate authorities of civil defense alerts.

• Relays information and calls to appropriate personnel regarding repair services such as malfunctioning access card readers, broken access gates, building and street lighting, pipes, toilets, and sinks. Updates maintenance tracking system.

• Performs other job duties as assigned by supervisor.

• Monitoring people in different locations to identify instances of suspicious or unusual behaviour.
• Tracking suspect individuals as they move within a building or through a network of streets.
• Liaising with security staff or police on the ground to provide detailed intelligence about suspects, such as their appearance, actions, or location.
• Ensuring the CCTV system is fully functioning, and that video footage is recorded and stored appropriately.
• Assisting police in their enquiries by providing access to CCTV recordings, or copies of footage, whenever required.

• Listened to customers’ concerns, issues and questions
• Resolved customers’ concerns and answer customers’ questions at best ability.
• Maintain a positive attitude and calmly respond to customers’ complaints.
• Opened new customer accounts.
• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
• Recommended possible products to meet the customers’ needs
• Referred issues and questions to managers if necessary
• Prepare product and customer reports by gathering data collected during customer interactions
• Followed up with clients to ensure the problem is resolved
• Performeded data entry tasks accurately and in a timely manner
• Followed up with customers regarding product functionality and overall satisfaction

• Supervise and oversee the work of security guards to ensure compliance with company policies and procedures.
• Create and implement schedules for security staff to ensure adequate coverage.
• Train security personnel on proper safety and security procedures.
• Monitor security systems and equipment to ensure they are functioning properly.
• Investigated security incidents and report findings to management.
• Conduct regular security audits to identify areas for improvement and implement corrective actions.
• Ensure that security staff are following all safety regulations and procedures.
• Collaborate with other departments to develop and implement emergency response plans