Pawanpreet Tiwana
Amherst,NS
Summary
Reliable Security Shift Supervisor with background in managing and coordinating security operations across various shifts. Strengths include strategic planning, team leadership, and risk assessment skills, coupled with ability to maintain high standards of safety and security. Previous roles involved proactive problem-solving, creating effective procedures for emergency responses, which led to enhanced overall security infrastructure.
Overview
5
5
years of professional experience
Work History
Security Officer
Paladin
Amherst, Nova Scotia
02.2024 - Current
- Developed emergency evacuation plans, and conducted drills to ensure preparedness.
- Performed emergency response tasks such as lock-downs, evacuations, and crowd control.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Maintained accurate records of security incidents and responses for compliance purposes.
Front Desk Security Officer
Securiguard
Toronto, Ontario
02.2023 - 02.2024
- Ensuring that individual entering a building or facility have a proper authorization and assisting with access control procedure
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Greeting clints, guests or customer to a facility verifying their identity if necessary, and providing them with any required information or assistance
- Updated daily reports of activities occurring onsite for review by management staff.
- Conducted regular patrols throughout the facility.
Concierge Supervisor
Crown plaza
Mississauga , ON
08.2021 - 01.2023
- Established relationships with key stakeholders such as hotel staff, external suppliers and vendors.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Built and maintained productive relationships with employees.
- Performed administrative duties such as maintaining logs of incident reports or tracking budget expenditures.
- Conducted regular meetings with employees to discuss departmental goals, objectives, and performance metrics.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Representative
Hasty market
02.2021 - 08.2021
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Restaurant Cashier
Sweet mehal
Mississauga , Ontario
03.2020 - 01.2021
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Greeted customers, answered questions and provided general information regarding menu items.
Education
High School Diploma -
Centennial College of Applied Arts And Technology
Scarborough, Skills
- Access control
- Data interrupting
- Surveillance cameras and alarm system
- Ms word
- Excel
- Organizational skills
- Problem solving
- Time management
Certifications and training
Worker health and safety food handlers
Security guard and CPR first aid
Timeline
Security Officer
Paladin
02.2024 - Current
Front Desk Security Officer
Securiguard
02.2023 - 02.2024
Concierge Supervisor
Crown plaza
08.2021 - 01.2023
Customer Service Representative
Hasty market
02.2021 - 08.2021
Restaurant Cashier
Sweet mehal
03.2020 - 01.2021
High School Diploma -
Centennial College of Applied Arts And Technology