Pawanpreet Kaur Lochab
Brampton,Canada
Summary
Dedicated Airport Operations Communication Operator with 2 years of experience in aviation operational environments, specializing in emergency response coordination, resource dispatch, and multi-channel communications. Proven ability to manage high-pressure situations, execute full-scale emergency exercises—including hijacking and aircraft emergencies—and deliver exceptional stakeholder service. Proficient in using Avtec dispatch and Vortex reporting systems to maintain operational efficiency and incident accountability. Skilled trainer of new personnel with a strong commitment to safety, compliance, and operational excellence.
Overview
7
7
years of professional experience
Work History
Airport Operations Communication Operator
Billy Bishop Airport
Toronto, Canada
07.2023 - Current
- Operate Avtec dispatch system to monitor and coordinate emergency and operational communications across multiple radio channels and phone lines.
- Dispatch airport resources efficiently according to established protocols, providing real-time status updates to management and stakeholders.
- Monitor and interpret various airport operational systems, responding promptly to maintenance requests, security incidents, and emergency situations.
- Maintain comprehensive incident logs using Vortex reporting software, ensuring accurate documentation and follow-up.
- Lead the training and onboarding of new communication operators, delivering hands-on guidance in operational procedures, emergency protocols, and system usage.
- Participate in and support full-scale emergency exercises, including hijacking scenarios and aircraft emergency simulations, reinforcing readiness and procedural compliance.
- Collaborate closely with airport departments, including security, maintenance, and operations, to maintain a seamless flow of critical information.
- Provide customer service support to passengers by addressing inquiries related to flight information and airport services.
- Troubleshoot communication equipment issues and coordinate with technical teams for timely resolution.
- Hold IMS 100 certification and apply knowledge of emergency management systems to operational response.
Live Monitoring Operator
Defender Security Group
Vaughan, Canada
06.2022 - 06.2023
- Monitored multiple CCTV feeds and security systems to detect and report suspicious activities in real-time.
- Liaised with on-ground security personnel and local law enforcement to coordinate timely responses to incidents.
- Ensured full functionality and maintenance of surveillance equipment, maintaining secure data recording and storage.
Customer Service Representative
IO Solutions Call Center Inc.
Alberton
10.2019 - 05.2022
- Resolved diverse customer inquiries, enhancing satisfaction and retention.
- Processed new account openings and promoted company services.
- Compiled and analyzed customer data to support management decision-making.
Security Guard Supervisor
Defender Security Group
Vaughan, Canada
05.2018 - 09.2019
- Supervised and scheduled security personnel to maintain full site coverage.
- Delivered training on safety protocols and operational procedures to enhance team readiness.
- Conducted investigations and prepared detailed incident reports for management review.
Education
Computer Engineering Technician -
Pures College of Technology
02.2019
Skills
- Emergency Response Coordination
- Multi-Channel Radio & Telephone Communication
- Avtec Dispatch System
- Vortex Incident Reporting
- Resource Dispatch & Monitoring
- Training & Onboarding
- Customer Service & Stakeholder Communication
- Critical Thinking & Problem Solving
- Microsoft Office (Word, Excel, PowerPoint, Access)
- CCTV Monitoring & Security Operations
- Ability to Work in High-Pressure, Fast-Paced Environments
Timeline
Airport Operations Communication Operator
Billy Bishop Airport
07.2023 - Current
Live Monitoring Operator
Defender Security Group
06.2022 - 06.2023
Customer Service Representative
IO Solutions Call Center Inc.
10.2019 - 05.2022
Security Guard Supervisor
Defender Security Group
05.2018 - 09.2019
Computer Engineering Technician -
Pures College of Technology