PAWANPREET KAUR
Brampton
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
5
5
years of professional experience
Work History
Sales and Administrative Assistant
Simply Retrofits
Etobicoke
12.2024 - Current
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Answered questions from customers regarding products and services offered by the company.
- Manage and maintain the HubSpot CRM system, ensuring accurate and up-to-date contact and company records.
- Create, track, and optimize email marketing campaigns using HubSpot’s Marketing Hub.
- Build and automate lead nurturing workflows to improve customer engagement and conversion rates.
Sales and Marketing Assistant
Simply Retrofits
Etobicoke
12.2023 - 03.2024
- Assisting in handling applications for the CDAP Program, which includes Boost Your Business Technology Grant and the Grow Your Business Online Grant.
- Organizing and maintaining grant-related documents. Ensuring accuracy and compliance.
- Collaborate with applicants- Providing updates and addressing inquiries related to grant status.
- Providing timely and accurate responses to inquiries from grant applicants.
Administrative Assistant
Ourr Home and appliances
Etobicoke
09.2022 - 03.2023
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques.
- Evaluated customer needs and made appropriate product recommendations.
- Generated new customer prospects or referrals to build relationships and drive sales.
- Set up promotional displays to highlight new products and special offers.
- Developed long-term business relationships with customers to promote continued business.
- Greeted customers warmly and offered assistance in finding needed merchandise.
- Encouraged customers to sign up for warranties and additional services.
- Answered customer phone calls to address concerns and questions.
- Helped customers with refunds and product returns.
- Demonstrated merchandise operation ond explained features.
Sales Manager
Marshal Knitwears
Ludhiana
01.2020 - 09.2021
- Assisted in implementing special promotions relating to direct sales segments.
- Monitored and analyzed key performance metrics to evaluate effectiveness of sales strategies and identify areas for improvement.
- Contacted customers to build trust and leverage consultative sales techniques.
- Increased customer satisfaction with targeted sales team training in relationship management ond negotiation strategies.
- Restored satisfaction by quickly resolving customer complaints with acknowledgment and tactful communication.
Education
PG Diploma - Hunan Resource Management
Canadore College of Applied Arts And Technology
Brampton, ON12-2023
International Business Management - Business
Niagara College Toronto
Toronto, ON04-2023
Master of Business Administration - Human Resource Management
Punjab Agricultural University
Ludhiana, Punjab07-2019
Skills
- Training and development
- Customer service
- Word processing
- Multitasking
- Motivation
- Record keeping
- Team collaboration
- Time management
- Communication skills
- Attention to detail
- Organizational skills
- Sales support
Timeline
Sales and Administrative Assistant
Simply Retrofits
12.2024 - Current
Sales and Marketing Assistant
Simply Retrofits
12.2023 - 03.2024
Administrative Assistant
Ourr Home and appliances
09.2022 - 03.2023
Sales Manager
Marshal Knitwears
01.2020 - 09.2021
PG Diploma - Hunan Resource Management
Canadore College of Applied Arts And Technology
International Business Management - Business
Niagara College Toronto
Master of Business Administration - Human Resource Management
Punjab Agricultural University