Dedicated and versatile professional with a strong background in banking and restaurant management, seeking a challenging position that allows me to utilize my diverse skill set and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dept. Supervisor
Home Depot
03.2024 - Current
Lead, train, coach and develop associates to ensure customers receive excellent service and can easily find the merchandise they need.
Ensure associates complete necessary training for optimal team contribution.
Maintain a safe and secure work environment by conducting daily safety reviews.
Opened and closed the store based on procedures.
Maintained focus during business times and delegated tasks to employees to keep business running smoothly.
Personal Banking Associate
TD Canada Trust
04.2023 - 10.2023
Opened new customers checking and savings accounts as well as serviced and performed maintenance upon them.
Provide a full range of banking services to individual customers, emphasizing personal financial counselling and customer service.
Maintained confidentiality of bank records and client information.
Promoted bank services and products, resulting in branch sales increase.
Customer Experience Associate
TD Canada Trust
08.2021 - 03.2023
Receive and respond to customer service account inquiries on account balance, transaction details, statements and fees and charges.
Overseas transfers.
Promote bank products and services. Refer customers to appropriate banking services and representatives.
Assistant Manager
Harvey’s / Swiss Chalet
08.2020 - 03.2022
Work effectively and lead our team to deliver amazing customer service. Took orders of the customers and ensured that the foods are served in a timely manner. Develop different strategies for better workplace efficiency and goal achievement.
Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness. Moreover, supervised, managed, and trained other employees. Managed invoices & receipts for all stock; conducted the financial report at the end of the day.
Residential Support Worker
05.2021 - 12.2021
Providing support to residents and helping them with everyday duties.
Clean and maintain high standard of hygiene and cleanliness, make meals, and perform other duties like dishwashing, laundry, etc.
Stock everything and work according to the residence’s policies.
New Burger Planet INC.
09.2020 - 08.2021
Provide friendly customer service. Receive and process customer orders.
Handle cash, debit, and credit transactions accurately. Work effectively as a member of a team. Maintain clean or duty worksite.
Supervisor
Harvey’s / Swiss Chalet
09.2019 - 08.2020
Work effectively and lead our team to deliver amazing customer service. Took orders of the customers and ensured that the foods are served in a timely manner. Develop different strategies for better workplace efficiency and goal achievement.
Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness. Moreover, supervised, managed, and trained other employees. Managed invoices & receipts for all stock; conducted the financial report at the end of the day.
Cashier
Harvey’s / Swiss Chalet
05.2017 - 09.2019
Work effectively and lead our team to deliver amazing customer service. Took orders of the customers and ensured that the foods are served in a timely manner. Develop different strategies for better workplace efficiency and goal achievement.
Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness. Moreover, supervised, managed, and trained other employees. Managed invoices & receipts for all stock; conducted the financial report at the end of the day.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC