Hi, I’m
Pawanpreet Kaur
Brampton,CANADA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
To Seek and Maintain Full-Time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills
Overview
7
years of professional experience
1
Certification
Work History
Citi Bank
Command Center Operator
08.2020 - Current
Job overview
- Execute all aspects of the day to day functions of the Command Center
- In addition providing constant information updates wherever applicable in an effort to ensure situation, events, and incidents are resolved in an appropriate manner
- Customer service; liaise with all stakeholders; ensure that all forms of communication (email, phone conversation etc) are all done in a courteous and professional manner; serving as an emergency information HUB system for a high profile client
- Life safety and emergency response; ability to guide and assist clients during emergency and non-emergency situational phone calls (trapped elevator)
- Monitor local events and identify those that can affect the company to notify relevant stakeholders
DR.SATYA PAL MITTAL HOSPITAL
Registered Nurse
11.2023 - 01.2024
Job overview
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
24/7 In touch
Customer Service Representative (Public Health)
11.2021 - 03.2022
Job overview
- Receiving and placing customer service telephone calls
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems
- Case Investigator on close investigation or cases as required
Citi Bank
Site Supervisor
08.2021 - 09.2021
Job overview
- Lead and supervise the on-site Security team
- Effectively facilitate the delivery of targeted services at the client sites
- Access control, health screening, emergency response
- Co-ordinate and recommend professional training & development of team
- Conduct Performance evaluations of staff to raise operational effectiveness and efficiency
- Ensure Coverage of all regular and Adhoc shifts is in place
- Perform the daily checker process as per CSIS guidelines
Royal Digital
Office Administration
12.2018 - 06.2020
Job overview
- Streamlined office administration tasks such as filing documents, managing calendars, and booking travel arrangements for the manager.
- Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
- Supported office administration tasks such as data entry, document management, appointment scheduling, and email correspondence when needed.
- Supported office administration tasks to facilitate seamless daily operations and improve overall workflow.
- Delegated general office administration duties to accomplish goals and objectives of human resources department.
Care Hope
Community Care Worker
07.2018 - 11.2018
Job overview
- Contributed to the improvement of community health by conducting regular home visits and assessments.
- Enhanced client well-being by providing personalized care and support in their homes.
- Streamlined communication between healthcare providers, clients, and families to ensure optimal care coordination.
- Assisted clients with prescribed exercises to improve mobility.
- Delivered high-quality personal care, including bathing, dressing, grooming, toileting, feeding, and mobility assistance for improved client comfort.
Education
Seneca College of Applied Arts And TechnologyToronto, ON
from Nursing Leadership And Management
12-2018
Seneca College of Applied Arts And TechnologyToronto, ON
from Personal Support Worker
05-2018
BABA FARID UNIVERSITY OF HEALTH & SCIENCEFaridkot, Punjab, India
Bachelor of Science from Nursing
10-2016
Skills
- Emergency management
- Incident response
- Problem-solving
- Time management
- Problem-solving abilities
- Communication Skills
- Team Management
- Punctuality
- Quick Learner
Languages
Punjabi
English
Hindi
Certification
- ONTARIO, RPN license with good standing under CNO.
- BLS (Basic life and support) and CPR.
- WHIMS
- Certification In Computer Skills.
Timeline
Registered Nurse
DR.SATYA PAL MITTAL HOSPITAL
11.2023 - 01.2024
Customer Service Representative (Public Health)
24/7 In touch
11.2021 - 03.2022
Site Supervisor
Citi Bank
08.2021 - 09.2021
Command Center Operator
Citi Bank
08.2020 - Current
Office Administration
Royal Digital
12.2018 - 06.2020
Community Care Worker
Care Hope
07.2018 - 11.2018
Seneca College of Applied Arts And Technology
from Nursing Leadership And Management
Seneca College of Applied Arts And Technology
from Personal Support Worker
BABA FARID UNIVERSITY OF HEALTH & SCIENCE
Bachelor of Science from Nursing
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