Summary
Overview
Work History
Education
Skills
Bank Account
Processing Instructions - Date
Languages
Employee
Timeline
CustomerServiceRepresentative

PAWANPREET KAUR

KINGSTON,ON

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Circle K Gas Station
09.2024 - Current
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Assistant Manager

Circle K
05.2021 - 10.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Education

Social Services

St. Lawrence College
Kingston, ON
05.2021

Skills

    Excellent customer service

    Strong leadership skills

  • Complaint handling
  • Payment processing
  • Order processing
  • Team development

Bank Account

THE BANK OF NOVA SCOTIA, 002, 0521787, 30502

Processing Instructions - Date

03/24/22

Languages

English
Professional Working

Employee

MS PAWANPREET KAUR, (437) 987-7738, 1153 JOHNSON ST, KINGSTON, ON, K7M2N9

Timeline

Customer Service Representative

Circle K Gas Station
09.2024 - Current

Assistant Manager

Circle K
05.2021 - 10.2022

Social Services

St. Lawrence College

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PAWANPREET KAUR