Pawanpreet Kaur
North York,Ontario
Summary
Proven Customer Service Representative at Tim Hortons, adept in problem-solving and critical thinking, significantly enhancing customer loyalty and satisfaction. Excelled in a high-stress call center environment, leveraging computer proficiency and active listening to resolve conflicts effectively. Demonstrated exceptional administrative support skills, including Microsoft Excel and scheduling, during volunteer tenure at Vital Family Chiropractic.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Tim Hortons
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Volunteer
Vital Family Chiropractic
02.2024 - 04.2024
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
Office Administration And Health Services - Health Administration
Mohawk College
Mississauga, ON 05.2023 - 05.2024
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Call center experience
Computer Proficiency
Microsoft Excel
Scheduling
Appointment Scheduling
Administrative Support
Filing
Timeline
Volunteer
Vital Family Chiropractic
02.2024 - 04.2024
Customer Service Representative
Tim Hortons
09.2023 - Current
Office Administration And Health Services - Health Administration
Mohawk College
05.2023 - 05.2024
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