Pawanpreet Kaur
Edmonton,AB
Summary
I have a diverse and extensive knowledge base regarding Tim Hortons, covering its history, operations, and cultural significance. Tim Hortons, founded in 1964 in Hamilton, Ontario, by NHL player Tim Horton and Jim Charade, has grown into a leading fast food chain known for its coffee, donuts, and diverse menu. With over 4,800 locations globally, it is a staple in Canadian culture and has expanded internationally. The company emphasizes quality, community engagement, and innovative marketing strategies like "Roll Up the Rim to Win." This background allows me to provide detailed and accurate information about the brand and its operations.
Overview
1
1
year of professional experience
Work History
Oder Taker
Tim Hortons
01.2023 - 03.2024
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Accurately performed cash register operations to process and receive payments and issue change.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Refilled drinks, cleaned up spills and handled special requests between guest orders.
- Demonstrated excellent multitasking skills under pressure; managed multiple telephone lines while efficiently processing orders.
- Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
- Checked outgoing orders for accuracy before delivery.
- Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately.
- Assisted in reducing order errors with meticulous attention to detail while inputting data.
- Upsold customers various beverages and desserts while regularly meeting and exceeding sales objectives.
- Restocked bags, cups, lids, sauces and other counter supplies.
- Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
Education
Diploma - Teacher Assistant
Campbell College
1060 104 Street South Campus Skills
- Guest Relations
- Cleaning skills
- Typing Speed
- Spill management
- Money Handling
- Menu Memorization
- Payment Processing
- Supply Restocking
- Counter restocking
- Tracking packages
- Order Picking
- Customer Service
- Problem-Solving
- Attention to Detail
- Package labeling
- Product Inspection
Timeline
Oder Taker
Tim Hortons
01.2023 - 03.2024
Diploma - Teacher Assistant
Campbell College
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