Pawanpreet Kaur
Regina,Canada
Summary
Resourceful Customer Support Analyst known for high productivity and efficient task completion. Possess specialized skills in problem-solving, technical support, and customer relationship management. Excel in communication, empathy, and adaptability, ensuring positive outcomes in fast-paced environments. Committed to leveraging these abilities to provide exceptional service and support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food Server
Food Village Restaurant
05.2024 - 09.2024
- Collaborated with management to host special events and caterings, ensuring guest satisfaction.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Assisted in opening and closing duties, such as cleaning and restocking.
Customer Service Representative
Hinduja Global Solutions
05.2021 - 11.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Mentored junior team members and managed employee relationships.
Customer Support Analyst
Buchanan
02.2021 - 04.2021
- Processed customer account changes with proprietary software.
- Performed data entry tasks for customer support requests.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Answered support calls and emails from corporate customers needing assistance with products.
Pharmacy Assistant Volunteer
Punjab Medicose
01.2018 - 09.2019
- Ensured proper storage conditions for medications were maintained at all times, preserving their efficacy and safety for patient use.
- Greeted customers at counter and provided excellent customer service.
- Streamlined workflow within the pharmacy area by maintaining tidiness and organization throughout work stations and storage areas.
- Fostered a culture of continuous improvement within the volunteer team by regularly sharing feedback and suggestions for enhancing efficiency and patient satisfaction.
Education
High School Diploma -
Sheridan College Institute Of Technology And Advanced Learning
Brampton, ON04.2021
Skills
- Customer service
- Feedback analysis
- Time management
- Customer communication
- Problem resolution
- Client relationship
Certification
- Valid driver's license class 5
- Learning about mutual funds to enroll in the certifications
- Graduate from business school
Languages
English
Punjabi
Hindi
Timeline
Food Server
Food Village Restaurant
05.2024 - 09.2024
Customer Service Representative
Hinduja Global Solutions
05.2021 - 11.2022
Customer Support Analyst
Buchanan
02.2021 - 04.2021
Pharmacy Assistant Volunteer
Punjab Medicose
01.2018 - 09.2019
High School Diploma -
Sheridan College Institute Of Technology And Advanced Learning
Similar Profiles
MOHAMMED ISHAQ ALIMOHAMMED ISHAQ ALI
Bartender at Apolo Food VillageBartender at Apolo Food Village
Mason LescorbeauMason Lescorbeau
Bakery Clerk at Village Food MarketBakery Clerk at Village Food Market
Jackson HendersonJackson Henderson
Cashier at Village Food MarketCashier at Village Food Market
Meet PatelMeet Patel
Store Manager of Operations at Bombay SpicesStore Manager of Operations at Bombay Spices
Simranjit SinghSimranjit Singh
Retail Service Supervisor at EssoRetail Service Supervisor at Esso