Pawanjot Kaur
Charlottetown,Canada
Summary
Detail-oriented and highly organized professional with experience in customer service, administrative support, and financial transaction processing. Strong background in handling sales documentation, data entry, and compliance with policies and procedures. Adept at working in fast-paced environments, managing multiple tasks, and delivering excellent customer service. Seeking to leverage administrative and organizational skills.
Overview
3
3
years of professional experience
Work History
Service Desk Analyst
buchanan Technologies
Charlottetown, PE
06.2024 - Current
- Served as the primary point of contact for all HUMBER REEP (Real estate education Program) queries within the organization, directing users to appropriate resources when necessary.
- Gained in-depth understanding of Ontario real estate laws, regulations, and compliance requirements.
- Developed strong communication and client-relation abilities, essential for real estate transactions
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
Assistant General Manager
Burger King
Charlottetown, Canada
03.2024 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Client Service Representative
Rogers Communications
Charlottetown, Canada
03.2022 - 03.2024
- Provided exceptional customer support, assisting clients with billing inquiries, account updates, and technical troubleshooting.
- Processed payments and account modifications, ensuring accuracy and compliance with company policies.
- Maintained detailed customer records, ensuring up-to-date and organized documentation.
- Assisted in sales and promotions, helping customers select the best products and services.
- Received and responded to high-volume incoming calls and emails in a timely manner.
- Developed in-depth knowledge of company products and services to better assist customers.
- Responded to complaints and resolved issues while providing high-quality customer service.
Client Service Representative
invesco
Charlottetown, PE
01.2022 - 06.2023
- Client Relationship Management: Assisted investors and advisors with inquiries, account servicing, and problem resolution.
- Regulatory Compliance: Ensured adherence to financial industry regulations and company policies.
- Provided guidance on mutual funds, ETFs, and investment strategies to clients.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
Education
DIPLOMA - ACCOUNTING AND INFORMATION SYSTEMS
Canadore College of Applied Arts And Technology
Brampton, ON08.2021
Skills
- Training and development skill
- Team leadership expertise
- Operations management
- Customer retention
- Process improvements
- Account management
- Client relations
- Client support
- Microsoft teams
- Office 365 security
- Microsoft office and outlook proficiency
References
References available upon request
Languages
English
Full Professional
Timeline
Service Desk Analyst
buchanan Technologies
06.2024 - Current
Assistant General Manager
Burger King
03.2024 - Current
Client Service Representative
Rogers Communications
03.2022 - 03.2024
Client Service Representative
invesco
01.2022 - 06.2023
DIPLOMA - ACCOUNTING AND INFORMATION SYSTEMS
Canadore College of Applied Arts And Technology
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