Pawanjot Kaur
Edmonton,AB
Summary
Im a customer relations specialist with more than 5+ years of experience in customer service department. I believe that smartness and handwork go hand in hand with each other and team work is the best solution to all obstacles.Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Contact Center Representative
HGS Canada (Rogers with Shaw Communications)
Edmonton, AB
10.2023 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service for shaw customers.
- Provided excellent customer service to resolve customer complaints regarding Tv and Internet.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts.
Front Desk Receptionist
Four points by Sheraton Hotel
Edmonton, AB
06.2021 - 03.2022
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Making reservation for all the customers.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Front Desk Agent
Courtyard by Marriott Hotel
Edmonton, AB
02.2019 - 05.2021
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Scheduled reservations for groups and special events.
- Kept accurate records of guest transactions.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Reviewed accounts and charges with guests during check out process.
Education
Bachelor in Education -
India
01-2014
B.Sc Degree in Adminstration And Hospitality - Tourism And Hotel Management
India
05-2012
Skills
- Time Management
- Creative approachh
- Customer Relations
- Communication Skills
- Problem solving abilities
- LiveChat Messaging
Refrence
Navjeet Khaira
Resident Manager
Boardwalk Community
Email- nkhaira@boardwalk.ca
Cellphone- 780-777-4888
Timeline
Contact Center Representative
HGS Canada (Rogers with Shaw Communications)
10.2023 - Current
Front Desk Receptionist
Four points by Sheraton Hotel
06.2021 - 03.2022
Front Desk Agent
Courtyard by Marriott Hotel
02.2019 - 05.2021
Bachelor in Education -
India
B.Sc Degree in Adminstration And Hospitality - Tourism And Hotel Management
India
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