Pawanjot Kaur

• Develop operational, marketing, and business plans in conjunction with owners or area supervisors.
• Hired, train and supervise delegated and reviewed staff and manager performance and provided coaching.
• Manage the budget, administer payroll, and make sure operations remain within budget
• Establish and enforce standards and regulations for personnel, administration, entertainment, and food.
• Coordinated weekly conferences with store associates to communicate sales and customer service goals.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
• Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.

• Motivated employees through special events and incentive programs.
• Implemented performance reviews and motivational strategies to elevate HR team results.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Processed employee claims involving performance issues and harassment.
• Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
• Worked with recruiting teams and human resources representatives to accomplish hiring objectives.

• Assessed manufacturing processes and recommended improvements to increase productivity.
• Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
• Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.

• Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
• Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
• Surveyed guests to check for areas in need of improvement.
• Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
• Oversaw regulated greeting and internal processing of guests upon arrival.
• Coached and developed associates to improve soft skills and recovery techniques.

• Completed store opening and closing procedures and balanced tills.
• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
• Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Carried out day-to-day duties accurately and efficiently.
• Identified issues, analyzed information and provided solutions to problems.

Did each and every template designing in the Microsoft Word, Online cellphone store in +.NET - Punjab

• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Carried out day-to-day duties accurately and efficiently.
• Identified issues, analyzed information and provided solutions to problems.
• Demonstrated respect, friendliness and willingness to help wherever needed.