PAWANDEEP MINHAS
Surrey
Summary
Expert in Delivery Operations & Process Optimization Proven track record of driving operational excellence, optimizing routes, reducing costs, and leading teams to improve delivery efficiency in fast-paced environments.
Overview
8
8
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Delivery Manager
Corporate Couriers Logistics
05.2023 - Current
- Led a team of 40+ drivers, improving delivery efficiency by 15% within the first six months.
- Implemented KPIs, reducing missed deliveries by 10% and improving route optimization.
- Reduced safety incidents by 12% through training and compliance monitoring.
- Streamlined recruitment, onboarding, and scheduling, reducing overtime costs and optimizing performance.
Dispatcher
Corporate Couriers Logistics
09.2021 - 05.2023
- Managed daily routes for 40+ drivers, ensuring efficient and safe deliveries.
- Coordinated real-time resolution of delivery issues, maintaining safety and time constraints.
- Contributed to route planning and operational efficiency by creating daily performance reports.
Amazon Delivery Driver
Corporate Couriers Logistics
06.2019 - 09.2021
- Delivered packages on time, adhering to safety and customer satisfaction standards.
- Assisted in customer issue resolution and vehicle maintenance.
Customer Service Specialist
Walmart
04.2017 - 06.2019
- Provided customer service in a fast-paced retail environment, ensuring satisfaction.
- Performed physical tasks, including stocking and labeling, while adhering to company policies.
Education
Post Graduate Diploma - Global Business Management
North Island College
Courtenay, BC01.2017
Master of Business Administration - undefined
Lovely Professional University
Phagwara, Punjab01.2014
Skills
- Logistics Management: Route optimization, fleet management, delivery operations
- Team Leadership: Team development, performance coaching, recruitment & onboarding
- Process Improvement: Data analytics, KPIs, operational optimization, cost reduction
- Customer Service: Client relationship management, issue resolution, service excellence
- Safety & Compliance: OSHA standards, training, safety audits, risk management
Certification
First Aid Certification, OFA Level 1 – St. John Ambulance Saint-Jean
Timeline
Delivery Manager
Corporate Couriers Logistics
05.2023 - Current
Dispatcher
Corporate Couriers Logistics
09.2021 - 05.2023
Amazon Delivery Driver
Corporate Couriers Logistics
06.2019 - 09.2021
Customer Service Specialist
Walmart
04.2017 - 06.2019
Master of Business Administration - undefined
Lovely Professional University
Post Graduate Diploma - Global Business Management
North Island College
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