PAWANDEEP KAUR
Vancouver,BC
Summary
Experienced and compassionate social services professional with a proven track record of over 4 years. Skilled in advocating for survivors of domestic violence and vulnerable populations, with a strong background in crisis intervention, advocacy, and case management. Proficient in developing safety plans, providing emotional support, and collaborating with community organizations to ensure comprehensive care for clients. Adept at leading and managing staff, coordinating services, and overseeing the smooth operation of transitional housing facilities. Seeking a new opportunity in a similar role to continue making a positive impact in the lives of those in need.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housing Coordinator (full-time)
Chimo Community Services
03.2023 - Current
- Develop, implement, and evaluate program goals, policies, and procedures
- Schedule and supervise women's support workers, provide guidance and training to staff
- Facilitate team meetings, trainings, committees.
- Manage records, documents, and reports, ensure facility cleanliness and safety
- Assist with donations, inventory management, and acquisition of program supplies
- Maintain positive relationships with community agencies, donors, and represent the program professionally.
- Collaborated with maintenance teams to address repair requests in a timely manner, keeping properties safe.
- Provided comprehensive support services to residents, connecting them with necessary resources to increase self sufficiency.
- Conducted regular property inspections to maintain compliance with federal and state regulations, preserving funding sources and landlord partnerships.
- Coordinated with local agencies to secure funding, ensuring the availability of affordable housing options.
- Prepared monthly reports on occupancy rates, vacancies, leasing activity, rent collection status, and budget variances for review by senior management staff.
- Created educational materials to convey important information to service recipients.
- Helped clients navigate social services system and access needed resources.
- Coordinated with different service providers to meet clients' individual needs.
- Assisted clients with obtaining housing, employment and support resources.
Tenant Services Assistant (part-time/casual)
L’uma Native Housing Society
01.2023 - Current
- Ensured timely completion of maintenance tasks for improved living conditions and tenant satisfaction.
- Processed work orders efficiently, ensuring prompt attention to tenant concerns and requests.
- Conducted regular property inspections to identify potential problems and recommend necessary repairs.
- Managed move-in and move-out processes smoothly, minimizing stress for both tenants and property management staff.
- Facilitated dispute resolution between tenants while maintaining professionalism and neutrality throughout the process.
- Assisted in the coordination and execution of community events, fostering a positive living environment.
- Maintained organized records of tenant interactions, enabling quick resolution of recurring issues.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Monitored progress towards service plan goals.
- Implemented and developed programs to address poverty and inequality.
Women transition house support worker
Chimo Community Services
11.2022 - 03.2023
- Provided crisis response, debriefing, and support services to residents and crisis line callers
- Ensured safety and security of residents and facility, communicated high-risk situations
- Offered goal-setting, problem-solving, and non-judgemental support to women and children
- Collaborated with Children's Counsellor and Child Support Workers to address children's needs
- Provided information on abuse, violence, legal/financial aid, and community resources
- Assisted in daily transition house operations.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Educated family members on various aspects of client care to enhance support networks during times of need.
Program Coordinator
Echo Clubhouse- Canadian Mental Health Association
06.2022 - 03.2023
- Facilitated member participation in holistic rehabilitation and recovery programs
- Encouraged members to set attainable goals for their rehabilitation/recovery
- Assisted team lead in managing new referrals and coordinating orientations
- Coordinated food budgeting, purchasing, meal programs, and cooking skills programs
- Managed budgets for program activities and logistics for events
- Scheduled program details, facilitated meetings, conferences, and workshops
- Collaborated with internal teams for effective program operations.
Retail Sales Supervisor and Pharmacy assistant
Shoppers Drug Mart
01.2021 - 10.2022
- Worked at Canada's leading Pharmacy retailer, specializing in professional service and customer care
- Supervised and trained a team of up to 10 associates
- Acted as a key holder and ensured secure store closures
- Managed Daily Cash office inventory and handled cash transactions
- Addressed customer inquiries and provided assistance
- Filled prescriptions and assisted with general pharmacy duties.
Astoria Project and Drop-In Program Assistant
WISH Drop-In Centre Society
05.2019 - 07.2021
- Worked to enhance the health and safety of women engaged in street-based sex trade in the downtown East-side community
- Provided basic needs, services, and support to approximately 25-40 clients at a time
- Responded to critical incidents using trauma-informed approaches and immediate crisis intervention techniques
- Deescalated participants from anxious or triggering emotional states.
Education
Associate in Arts (A.A.): Psychology -
Columbia college
Skills
- Budgeting and financial management
- Adaptability and flexibility
- Effective communication
- Conflict resolution
- Decision-making
- Confidentiality and privacy
- Team collaboration
- Time management
- Stress management
- Community integration
- Problem-solving abilities
- Organizational skills
- Administrative Management
- Trauma Informed Care Framework
- Technical aptitude
- Data entry expertise
Certification
- First Aid and CPR
- Indigenous Awareness Training
- Nonviolent Crisis Intervention (NCI) Training
- Domestic violence safety planning
- Substance Use Awareness and Safety Training, including Naloxone Training
- Trauma Informed Practice Training
- Interagency Case assessment training (ICAT)
- Feminine leadership training
References
References available upon request
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Class7N holder
Reliable vehicle
Timeline
Housing Coordinator (full-time)
Chimo Community Services
03.2023 - Current
Tenant Services Assistant (part-time/casual)
L’uma Native Housing Society
01.2023 - Current
Women transition house support worker
Chimo Community Services
11.2022 - 03.2023
Program Coordinator
Echo Clubhouse- Canadian Mental Health Association
06.2022 - 03.2023
Retail Sales Supervisor and Pharmacy assistant
Shoppers Drug Mart
01.2021 - 10.2022
Astoria Project and Drop-In Program Assistant
WISH Drop-In Centre Society
05.2019 - 07.2021
Associate in Arts (A.A.): Psychology -
Columbia college
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