Pawandeep Kaur
Dartmouth,Canada
Summary
Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills.
Overview
3
3
years of professional experience
Work History
Team Leader
Mountain Warehouse
04.2025 - Current
- Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
- Drive continuous growth by coaching, training, and mentoring your team.
- Keep your team informed and engaged through clear, open communication.
- Empower your team with up-to-date product knowledge to meet customer needs confidently.
- Set the standard for exceptional customer service and ensure it’s delivered consistently
Customer Service Representative
Halifax Water
12.2024 - 02.2025
- Assisted customers with inquiries, providing accurate product information and support.
- Resolved customer complaints efficiently, ensuring high levels of satisfaction and loyalty.
- Utilized CRM software to track interactions and maintain detailed customer records.
- Collaborated with team members to streamline service processes and improve response times.
SALES ASSOCIATE
Bath and body works
06.2024 - 10.2024
- Establishing a welcoming atmosphere to guarantee exceptional service.
- This entails welcoming, recognizing, and re-approaching each client as well as having product expertise.
- Keeping abreast on the latest deals and promos.
- Helping to maintain store cleanliness and merchandising exhibits.
- Processing shipments, keeping an eye on floor stock, and replenishing products.
- Handled customer complaints and inquiries in a courteous and efficient manner.
SALES ASSOCIATE
Old navy
01.2024 - 05.2024
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Inventoried stock and requisitioned new inventory.
- Rented merchandise to customers.
- Kept work area clean, organized and free of clutter at all times.
- Engaged with guests to understand and anticipate customer service needs.
Cashier
Walmart
10.2023 - 12.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring correct balances at shift end.
- Assisted in training new cashiers on procedures and customer interaction techniques.
- Managed inventory levels by restocking merchandise as needed during shifts.
SALES ASSOCIATE
Bluenotes
02.2023 - 09.2023
- Prepared sales slips and sales contracts.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Promoted visual presentation standards by keeping store replenished.
- Promoted benefits of store credit cards and customer loyalty programs.
- Sold merchandise, completed contracts, and arranged for delivery.
Education
POST-GRADUATION CERTIFICATE - HUMAN RESOURCES MANAGEMENT
Algoma university
Brampton08.2024
BBA -
Guru Nanak Dev University
India07.2021
Skills
- Problem-solving skills
- Excellent people skills
- Sales expertise
- Exceeds sales goals
- Exchange coordination
- Promotional support
- Time management abilities
- Multi-tasking strength
- Reliable and punctual
- Verbal/written communication
- B2B sales and customer service
- Meeting deadlines
- Service-oriented
Timeline
Team Leader
Mountain Warehouse
04.2025 - Current
Customer Service Representative
Halifax Water
12.2024 - 02.2025
SALES ASSOCIATE
Bath and body works
06.2024 - 10.2024
SALES ASSOCIATE
Old navy
01.2024 - 05.2024
Cashier
Walmart
10.2023 - 12.2023
SALES ASSOCIATE
Bluenotes
02.2023 - 09.2023
POST-GRADUATION CERTIFICATE - HUMAN RESOURCES MANAGEMENT
Algoma university
BBA -
Guru Nanak Dev University