PAWANDEEP KAUR
Surrey
Summary
Dynamic and detail-oriented professional with extensive hands-on experience in healthcare security, customer service, and team leadership. Currently advancing skills through a Dental Office Administration program, complemented by a solid foundation in scheduling, patient coordination, and office support. Proficient in Microsoft Excel, data analysis, and various digital tools, demonstrating a proven ability to remain composed under pressure while managing sensitive information and delivering exceptional front-line service. Committed to enhancing organizational efficiency and patient care within a dental or medical office environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Psychiatric Security Attendant
Paladin Security
06.2024 - Current
- Managed certified patients under the Mental Health Act, assessing their needs and behavior.
- Ensured long-term assessment understanding for patients under the BC Mental Health Act.
- Collaborated with healthcare professionals to provide a safe and secure environment for patients.
- Monitoring the Patient – Observing the patient’s condition, behavior, and vital signs if required, and reporting any changes to the nurse or doctor.
- Ensuring Safety – Preventing falls, injuries, or self-harm, especially for patients who are disoriented, elderly, or recovering from surgery.
- Assisting with Basic Needs – Helping the patient with eating, drinking, toileting, and repositioning to prevent bedsores.
- Providing Emotional Support – Offering comfort, reassurance, and companionship to reduce anxiety and loneliness.
- Communicating with Healthcare Staff – Informing nurses and doctors about any issues, discomfort, or unusual behavior the patient exhibits.
- Following Hospital Policies – Adhering to the facility’s rules regarding patient care, infection control, and safety protocols.
Guest Services Manager
Pilot Flying J
12.2023 - 05.2024
- Managing front desk operations, such as reservations, guest questions and dealing with inquiries.
- Ensuring high levels of customer satisfaction by rapidly resolving issues and attending to guest concerns.
- Providing outstanding customer service training and supervision to front desk employees.
- Creating and putting into practice policies and procedures to improve visitor satisfaction and expedite processes.
- Controlling the availability and cost of rooms to optimize earnings and occupancy.
- Working together with other departments, including food and beverage, maintenance, and housekeeping, to effectively meet the needs of visitors.
- Responding to visitor comments and making adjustments in response to recommendations or grievances.
- Tracking measures related to guest satisfaction and producing management reports.
- Regularly checking the guest areas to ensure they are kept clean
Supervisor/Manager
Chevron
08.2021 - 12.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shift to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information.
- Train new employees and handle merchandise orders. Provide proper guidance to other employees.
Education
High school diploma or GED - Commerce
Doon International School
08.2025
College certificate - Dental Office Administrative
Langara College
Vancouver, BC08.2025
Diploma - Business Management
KWANTLEN POLYTECHNIC UNIVERSITY
Surrey, BC09.2023
Skills
- Proficient in computer operation
- Excel proficiency
- Strong organizational abilities
- Strong verbal communication
- Inventory protection techniques
- Experienced in software utilization
- Supervising experience
- Observation techniques
- Analysis skills
- Cybersecurity expertise
- Public safety enforcement
Certification
- Customer Relationship Management April 2024 to Present
- Introduction to Data Analysis using Microsoft Excel March 2024 to Present
- Change Leadership: Developing Strategic Gap Analysis in Miro March 2024 to Present
- Standard First Aid Certification Level C Issued by Red Cross
- Advanced Food Safety Certification December 2023 to December 2028
- Basic First Aid February 2025 to February 2028
Timeline
Psychiatric Security Attendant
Paladin Security
06.2024 - Current
Guest Services Manager
Pilot Flying J
12.2023 - 05.2024
Supervisor/Manager
Chevron
08.2021 - 12.2023
College certificate - Dental Office Administrative
Langara College
High school diploma or GED - Commerce
Doon International School
Diploma - Business Management
KWANTLEN POLYTECHNIC UNIVERSITY
Similar Profiles
Khushpreet KaurKhushpreet Kaur
Control Room Operator/Security Shift Supervisor at Concord Security (Paladin Security)Control Room Operator/Security Shift Supervisor at Concord Security (Paladin Security)
Gurneet SinghGurneet Singh
Retail Security Officer at Paladin SecurityRetail Security Officer at Paladin Security
GURKIRT SINGHGURKIRT SINGH
Security Guard at Paladin SecuritySecurity Guard at Paladin Security
DEAN VEERENDEAN VEEREN
Laborer at B&B Contracting GroupLaborer at B&B Contracting Group
Tanmai BhatiaTanmai Bhatia
Assistant at Sapna Bhatia REALTORAssistant at Sapna Bhatia REALTOR