Summary
Overview
Work History
Education
Skills
Timeline
Generic

PAWANDEEP KAUR

BRANTFORD,ON

Summary

Detail-oriented and versatile professional with proven experience in dispatch coordination, travel planning, sales, and accounting. Adept at managing logistics, client relations, and financial records with accuracy and efficiency. Seeking a dynamic role where I can leverage my multi-industry background to contribute to operational excellence and customer satisfaction.

Overview

10
10
years of professional experience

Work History

DISPATCH AND BILLING COORDINATOR

PBTL TRANSPORT INC
07.2022 - 08.2023
  • Coordinated daily dispatch schedules to ensure on-time delivery and service efficiency.
  • Served as the primary point of contact between drivers, clients, and internal departments.
  • Processed invoices and billing statements with attention to detail and timely submission.
  • Verified job orders and delivery records to ensure billing accuracy.
  • Reconciled billing discrepancies and resolved client account issues promptly.
  • Utilized dispatch software and ERP systems to manage logistics and billing data.
  • Communicated with customers regarding service timelines, billing queries, and order confirmations.

TRAVEL OPERATIONS MANAGER

TRAVEL DIARIES
07.2020 - 06.2022
  • Researched and recommended customized travel itineraries based on clients' preferences, budgets, and travel goals.
  • Booked domestic and international flights, accommodations, transportation, and excursions with accuracy and attention to detail.
  • Provided up-to-date information on travel regulations, visa requirements, and COVID-19 protocols.
  • Handled client inquiries, resolved complaints, and offered 24/7 support for emergencies during travel.
  • Built long-term client relationships by offering exceptional service and follow-up after trips.
  • Utilized booking software (e.g., Sabre, Amadeus, Galileo) to manage reservations efficiently.
  • Negotiated with vendors and suppliers to secure competitive pricing and added value for clients.
  • Promoted travel packages and upsold additional services such as insurance, guided tours, and upgrades.
  • Maintained detailed client records and ensured all documents and payments were processed on time.
  • Monitored travel trends and destinations to offer expert advice and current recommendations.

Dispatch Co-Ordinator

Traffic Team Inc
12.2017 - 03.2020
  • Schedule and dispatch drivers or service vehicles to appropriate locations according to customer's needs, requests and specifications using telephones.
  • Book loads using load link and DAT software, custom clearance and enter data in the system and responding to the customer emails.
  • Plan routes and prepare and collect necessary paperwork from drivers and coordinate with accounting for proper invoicing.
  • Update customer for any delay or changing in routes, breakdowns, any emergencies disrupting service.
  • Resolve customer service complaints regarding disputed deliveries, missing packages, early and late pickups and deliveries.
  • Schedule loading and unloading appointments and keep a track of incoming and outgoing deliveries and containers.
  • Manage all communications with different departments and answer phone calls related to dispatch enquiries.

Accounts Receivable Assistant

Traffic Team Inc
10.2015 - 11.2017
  • Monitored client accounts to ensure payments were current and accurately recorded.
  • Generated statements and invoices, following up with clients to expedite collections.
  • Assisted with audits and prepared documentation for financial reviews.
  • Maintained organized and compliant financial records for easy retrieval and audit readiness.

Invoicing Specialist

Selby Truck and Trailer ltd
08.2013 - 09.2015
  • Processed and managed invoicing for clients monthly, ensuring accuracy and adherence to company policies.
  • Reconciled accounts and maintained up-to-date financial records.
  • Communicated with clients regarding invoicing issues and resolved disputes professionally.

Education

Office Administration - Medical

Sheridan College

Skills

  • Invoicing & Billing Management
  • Account Reconciliation
  • Accounts Receivable
  • Emergency response and problem solving
  • Dispatch softwares (Load link, DAT)
  • Travel software's (Tripjack, Bluestar)
  • Attention to Detail
  • Time Management

Timeline

DISPATCH AND BILLING COORDINATOR

PBTL TRANSPORT INC
07.2022 - 08.2023

TRAVEL OPERATIONS MANAGER

TRAVEL DIARIES
07.2020 - 06.2022

Dispatch Co-Ordinator

Traffic Team Inc
12.2017 - 03.2020

Accounts Receivable Assistant

Traffic Team Inc
10.2015 - 11.2017

Invoicing Specialist

Selby Truck and Trailer ltd
08.2013 - 09.2015

Office Administration - Medical

Sheridan College

Similar Profiles

CREATE PROFILE
PAWANDEEP KAUR