Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information - License
Timeline
Generic

PAWANDEEP KAUR

Vancouver,Canada

Summary

Experienced and compassionate social services professional with over four years of experience. Skilled in advocating for survivors of domestic violence and vulnerable populations, with a strong background in crisis intervention, advocacy, and case management. Proficient in developing safety plans, providing emotional support, and collaborating with community organizations to ensure comprehensive care for clients. Adept at leading and managing staff, coordinating services, and overseeing the smooth operation of transitional housing facilities. Seeking a new opportunity in a similar role to continue making a positive impact in the lives of those in need. Compassionate social worker skilled in providing critical support and developing effective strategies for diverse client populations. Possess strong abilities in assessing individual needs, designing tailored intervention plans, and facilitating community resources to address complex challenges. Demonstrated impact through improved client well-being, and enhanced access to social services. Proven track record in advocating for clients' rights, and fostering positive outcomes in challenging environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Women’s Support Worker(part-time/Casual)

Chimo Community Services
Richmond, Canada
06.2024 - Current
  • Provide peer crisis counselling and emotional support to women and children residing at the transition house
  • Helped clients develop coping mechanisms, technical abilities and job skills.
  • Monitored and reported changes in clients' health, behavior, and needs to supervisory staff.
  • Assisted and advocated for clients in obtaining financial resources and government benefits.
  • Respond to crisis line calls with empathy and professionalism.
  • Collaborate with staff to ensure smooth daily house operations and client care.
  • Assist residents with safety planning, housing navigation, and community referrals.

Tenant Services Assistant (part-time/casual)

L'uma Native Housing Society
Vancouver, Canada
01.2023 - 07.2024
  • Ensured timely completion of maintenance tasks for improved living conditions, and tenant satisfaction.
  • Processed work orders efficiently, ensuring prompt attention to tenant concerns and requests.
  • Conducted regular property inspections to identify potential problems, and recommend necessary repairs.
  • Managed the move-in and move-out processes smoothly, minimizing stress for both tenants and property management staff.
  • Facilitated dispute resolution between tenants while maintaining professionalism and neutrality throughout the process.
  • Assisted in the coordination and execution of community events, fostering a positive living environment.
  • Maintained organized records of tenant interactions, enabling quick resolution of recurring issues
  • Improved clients' coping with routine life activities such as food budgeting and rental payments
  • Monitored progress towards service plan goals
  • Implemented and developed programs to address poverty and inequality

Housing Coordinator (full-time)

Chimo Community Services
05.2023 - 05.2024
  • Develop, implement, and evaluate program goals, policies, and procedures
  • Schedule and supervise women's support workers, provide guidance and training to staff
  • Facilitate team meetings, trainings, committees
  • Manage records, documents, and reports, ensure facility cleanliness and safety
  • Assist with donations, inventory management, and acquisition of program supplies
  • Maintain positive relationships with community agencies, donors, and represent the program professionally
  • Collaborate with maintenance teams to address repair requests in a timely manner, keeping properties safe
  • Provide comprehensive support services to residents, connecting them with necessary resources to increase self sufficiency
  • Coordinate with local agencies to secure funding, ensuring the availability of affordable housing options
  • Prepare monthly reports on occupancy rates
  • Create educational materials to convey important information to service recipients
  • Help clients navigate social services system and access needed resources
  • Coordinate with different service providers to meet clients' individual needs
  • Assist clients with obtaining housing, employment and support resources
  • Keep case files updated, accurate and aligned with requirements
  • Support clients through development of new life skills, obtaining resources and transitioning back to society

Women transition house support worker

Chimo Community Services
11.2022 - 04.2023
  • Provided crisis response, debriefing, and support services to residents and crisis line callers
  • Ensured safety and security of residents and facility (communicated high-risk situations)
  • Offered goal-setting (problem-solving, and non-judgemental support to women and children)
  • Collaborated with Children's Counsellor and Child Support Workers to address children's needs
  • Provided information on abuse, violence, legal/financial aid, and community resources
  • Assisted in daily transition house operations
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques
  • Educated family members on various aspects of client care to enhance support networks during times of need

Program Coordinator

Echo Clubhouse- Canadian Mental Health Association
06.2022 - 03.2023
  • Facilitated member participation in holistic rehabilitation and recovery programs
  • Encouraged members to set attainable goals for their rehabilitation/recovery
  • Assisted team lead in managing new referrals and coordinating orientations
  • Coordinated food budgeting, purchasing, meal programs, and cooking skills programs
  • Managed budgets for program activities and logistics for events
  • Scheduled program details, facilitated meetings, conferences, and workshops
  • Collaborated with internal teams for effective program operations

Retail Sales Supervisor and Pharmacy assistant

Shoppers Drug Mart
, Canada
01.2021 - 10.2022
  • Company Overview: Worked at Canada's leading Pharmacy retailer, specializing in professional service and customer care
  • Supervised and trained a team of up to 10 associates
  • Acted as a key holder and ensured secure store closures
  • Managed Daily Cash office inventory and handled cash transactions
  • Addressed customer inquiries and provided assistance
  • Filled prescriptions and assisted with general pharmacy duties
  • Worked at Canada's leading Pharmacy retailer, specializing in professional service and customer care

Astoria Project and Drop-In Program Assistant

WISH Drop-In Centre Society
05.2019 - 07.2021
  • Worked to enhance the health and safety of women engaged in street-based sex trade in the downtown East-side community
  • Provided basic needs (services, and support to approximately 25-40 clients at a time)
  • Responded to critical incidents using trauma-informed approaches and immediate crisis intervention techniques
  • Deescalated participants from anxious or triggering emotional states

Education

Associate’s degree - Psychology, Neuroscience And Behaviour

Columbia College
Vancouver, BC
04.2020

Skills

  • Adaptability and flexibility
  • Effective communication
  • Conflict resolution
  • Decision-making
  • Confidentiality and privacy
  • Team collaboration
  • Time management
  • Stress management
  • Community integration
  • Problem-solving abilities
  • Organizational skills
  • Administrative Management
  • Trauma Informed Care Framework
  • Technical aptitude
  • Data entry expertise

Certification

  • First Aid and CPR
  • Indigenous Awareness Training
  • Nonviolent Crisis Intervention (NCI) Training
  • Domestic violence safety planning
  • Substance Use Awareness and Safety Training, including Naloxone Training
  • Trauma Informed Practice Training
  • Interagency Case assessment training (ICAT)
  • Feminine leadership training (BCSTH)

Languages

  • English, Native or Bilingual
  • Punjabi, Native or Bilingual

Additional Information - License

Class 5 and vehicle holder

Timeline

Women’s Support Worker(part-time/Casual)

Chimo Community Services
06.2024 - Current

Housing Coordinator (full-time)

Chimo Community Services
05.2023 - 05.2024

Tenant Services Assistant (part-time/casual)

L'uma Native Housing Society
01.2023 - 07.2024

Women transition house support worker

Chimo Community Services
11.2022 - 04.2023

Program Coordinator

Echo Clubhouse- Canadian Mental Health Association
06.2022 - 03.2023

Retail Sales Supervisor and Pharmacy assistant

Shoppers Drug Mart
01.2021 - 10.2022

Astoria Project and Drop-In Program Assistant

WISH Drop-In Centre Society
05.2019 - 07.2021

Associate’s degree - Psychology, Neuroscience And Behaviour

Columbia College
PAWANDEEP KAUR