PAWANDEEP KAUR
NANAIMO
Summary
Knowledge about patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Assistant
The Brick
09.2021 - Current
- Answered calls on multi-line telephone system to direct callers, provide information and make appointments
- Maintaining solid customer's relationships by handling questions and concerns with speed and professionalism
- Email customers about their upcoming deliveries
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Utilized customer service software to manage interactions and track customer satisfaction
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Assist customers about billing, payment processing and support policies and procedures
- Took accountability for completing required administrative paperwork and business administration duties
Prep Cook
Berwick on the Lake
03.2020 - 09.2021
- Company Overview: Senior Retirement House
- Interacted with co-workers to comply with company service standards
- Portioned, arranged and garnished food to serve to waitstaff or patrons
- Attended training and followed procedures to meet service standards
- Adhered to storage and rotation protocols to maintain food freshness
- Cleaned kitchen, walk-in refrigerators and freezers to promote food safety and sanitation
- Senior Retirement House
Education
CERTIFICATE - HOSPITAL UNIT CLERK
British Columbia Institute of Technology
Burnaby, BC12.2024
POST DEGREE DIPLOMA - GLOBAL BUSINESS MANAGEMENT
North Island College
Courtenay, BC12.2024
MASTERS - ENGLISH
Punjab University
Chandigarh12.2019
BACHELOR OF EDUCATION -
Punjab University
Chandigarh01.2016
BACHELOR OF ARTS -
Punjab University
Chandigarh01.2014
Skills
- Customer Service
- Administrative Support
- Cash Handling
- Team Collaboration
- Problem Solving
- Book patient appointment
- Knowledge about medical terminology
- Patient registration
- Microsoft office
- Appointment setting
- Patient relations
- Medical billing
- Electronic medical records
- Referral verification
- Medical billing and coding
Languages
English
Full Professional
Certification
Hospital unit clerk
Timeline
Office Assistant
The Brick
09.2021 - Current
Prep Cook
Berwick on the Lake
03.2020 - 09.2021
POST DEGREE DIPLOMA - GLOBAL BUSINESS MANAGEMENT
North Island College
MASTERS - ENGLISH
Punjab University
BACHELOR OF EDUCATION -
Punjab University
BACHELOR OF ARTS -
Punjab University
CERTIFICATE - HOSPITAL UNIT CLERK
British Columbia Institute of Technology
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