Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pawandeep Kaur

Brampton,ON

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

2
2
years of professional experience

Work History

CSR, Sales

Macs Convenience
2022.09 - 2024.08

Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

  • Delivered exceptional service, consistently meeting or exceeding performance metrics.
  • Collaborated with team members to exceed sales targets and achieve company goals.
  • Provided personalized product recommendations based on customers'' needs and preferences.
  • Implemented strategies for upselling and cross-selling.
  • Negotiated prices, terms of sales and service agreements.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Built strong relationships with clients, leading to repeat business and referrals.

Education

Certification of Diploma - Personal Support Worker

Fleming College
Peterborough, ON
04.2023

Skills

  • Strong negotiation skills
  • Empathy and patience
  • Product Knowledge Expertise
  • Cross-Selling and Upselling
  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Store maintenance
  • Call Management
  • Coordination
  • Stress management during busy times.

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

CSR, Sales

Macs Convenience
2022.09 - 2024.08

Certification of Diploma - Personal Support Worker

Fleming College
Pawandeep Kaur