Pawandeep Kaur
Surrey,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Sales Associate/Customer Service Representative
Gap
Surrey, BC
09.2022 - Current
- Increased sale performance targets by 7% by quickly building rapport with customers and proactively providing recommendations based on customer needs.
- Achieved 95% of duties independent of supervision.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Worked with fellow sales team members to achieve group targets.
Sales Associate/Customer Service Representative
Toys R US
Richmond, BC
11.2021 - 11.2022
- Increased loyality signups by 5% by touting program benefits to customers at checkout.
- Trained new team members in cash register operation, stock procedures and customer services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Cosmetology
Vancouver Community College
Vancouver, BCSkills
- Exceptional customer service
- Call Management
- Teamwork and Collaboration
- Conflict resolution
- Money Handling
- Shipment Processing
- Building Customer Relationships and Loyalty
- Fluent in oral/written English, Punjabi and Hindi
Availability
Full-time
References
References available upon request.
Timeline
Sales Associate/Customer Service Representative
Gap
09.2022 - Current
Sales Associate/Customer Service Representative
Toys R US
11.2021 - 11.2022
Cosmetology
Vancouver Community College
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