Pawandeep Kaur
INGERSOLL,ONTARIO
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Safety Assistant Manager
Ingersoll Transport
08.2023 - Current
- Assisting compliance Monitoring.
- Assisting ELD and Log books Audits.
- Maintaining Driver records and qualification Files.
- Continuous approach towards Drivers Drug & Alcohol Program.
- Up to date equipment files.
- Assists in drivers orientation.
- follow up with Drivers and Insurance for any violation and tickets, injuries and accidents.
Customer Service Representative
Alorica customer care
08.2015 - 02.2018
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Food Service Manager
Modern India Buffet
07.2012 - 04.2015
- Provided enhanced customer service to comply with customer needs and to ensure the quality standards of the food and service.
- Addressed and resolved customer service issues to establish the trust and satisfaction.
- Cultivated inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
Education
Bachelors of Education -
Guru Nanak Dev University (Amritsar, India)
Bachelors of Arts -
Panjab University (Chandigarh, India)
2yrs Diploma in Recreation and Leisure services -
Mohawk College
Hamilton, OntarioSkills
- Customer Service
- Call center experience
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Multi-lingual (English, Hindi, Punjabi and Urdu)
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- Sales expertise
- Service standard compliance
- Product Promotion
- worked with children (Teaching Practice)
- Knowledge of classroom settings
- Worked with Seniors (Long Term Care)
- RAI-MDS
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Professional Working
Additional Information
Volunteer work
Victoria gardens long term care 2012
Queens garden long term care 2011
- Engaged in different programs with residents and act as emotional, social and mental support for them
- Create and implement the programs to maintain cognitive health of the residents
- One on one visits to residents for emotional support
- Worked with the recreational staff to learn about RAI-MDS
Govt. Senior Secondary School Rayya (ASR) India. 2009-2010
- Evolved in activities at school with children while teaching practice.
- Lesson Planning.
- Maintain Children's academic reports.
- Assisting in Delivering Different Activities throughout the day.
Quote
"life is journey"
Timeline
Safety Assistant Manager
Ingersoll Transport
08.2023 - Current
Customer Service Representative
Alorica customer care
08.2015 - 02.2018
Food Service Manager
Modern India Buffet
07.2012 - 04.2015
Bachelors of Education -
Guru Nanak Dev University (Amritsar, India)
Bachelors of Arts -
Panjab University (Chandigarh, India)
2yrs Diploma in Recreation and Leisure services -
Mohawk College
CERTIFICATIONS
- First Aid & CPR/AED Level C (BL)
- Food Handlers Certificate
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