PAWANDEEP CHAHAL
Brampton,ON
Summary
Developed strong administrative and organizational skills in fast-paced medical environment, focusing on patient interactions and office management. Looking to transition into new field, bringing expertise in managing schedules and maintaining accurate records. Prepared to apply these skills to ensure smooth operations and enhance productivity in diverse professional settings.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Sleep Disorder Clinic
05.2024 - 02.2025
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Generated reports and logged patient information for reliable records.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Called patients to confirm scheduled appointments day in advance.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Used {Accuro EMR} to schedule appointments for doctor visits and procedures.
Receptionist
Sagewood Dental Care
12.2023 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Managed approximately 30 to 40 incoming calls, emails and faxes per day from customers
Education
Office Administrative Health Service - Health Services Administration
Sheridan College - Hazel McCallion Campus
Mississauga, ON09.2024
Skills
- Experience with medical records and reporting tools
- Strong communication and problem-solving abilities
- Medical records management
- Insurance claims handling
- Multitasking and organization
- Team-oriented and dependable
- Patient care and confidentiality
- HIPAA compliance
- Patient demographics
- Appointment scheduling
- Medical office management
Proficiency in medical management systems
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- CMAA - Certified Medical Administrative Assistant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Administrative Assistant
Sleep Disorder Clinic
05.2024 - 02.2025
Receptionist
Sagewood Dental Care
12.2023 - 04.2024
Office Administrative Health Service - Health Services Administration
Sheridan College - Hazel McCallion Campus
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