Pawan Subedi

Brampton,ON

Summary

Seasoned technology professional with strong foundation in system analysis and history of impactful contributions to project outcomes. Known for collaborating effectively with teams to drive results and adapting to evolving project requirements. Expertise in troubleshooting, requirements gathering, and process optimization, combined with commitment to excellence and reliability.

Overview

years of professional experience

Work History

System Analyst

Akikrit multipurpose company

12.2020 - 12.2021

Optimized system performance by analyzing and troubleshooting hardware, software, and network issues, resulting in a 25% reduction in downtime and a 20% improvement in overall productivity for end-users.
Coordinated with cross-functional teams to design and implement IT solutions, improving system integration and operational efficiency by 30%
Provided technical support and troubleshooting for 100+ end-users, reducing customer ticket resolution time by 20% through efficient problem-solving and clear communication.
Installed, configured, tested, maintained, monitored, and troubleshoot customer hardware and peripheral devices

IT System Technician

Transguard LLC

11.2019 - 10.2020

Conducted hardware warranty and non-warranty repairs for 150+ desktops, notebooks, servers, and printers, achieving a 98% customer satisfaction rate and reducing downtime by 30%
Conducted regular inspections to identify and resolve technical issues, ensuring optimal performance.
Configured network connections for desktops and printers, ensuring seamless connectivity for 50+ users and reducing network-related issues by 15%.
Assisted in the installation and setup of new equipment, facilitating seamless integration.

IT Support Assistant

Limak holding

01.2019 - 08.2019

Applied solid understanding of network infrastructure, covering WAN, LAN, and VPN, as well as telephony systems
Managed incoming customer issues, concerns, and requests across multiple support channels such as Phone, Email, and Live Chat, ensuring prompt and professional resolution
Collaborated with cross-functional teams to improve service delivery, reducing issue resolution time by 20% and boosting customer satisfaction by 15%.
Provided support for Windows XP/7, hardware repair, and network configuration, setting up 100+ devices with 99% uptime.

Education

Information and Security Management -

Fanshawe College

London, ON

12.2023

Network and Security Architecture -

Fanshawe College

London, ON

12.2022

Bachelors in computer and science Engineering -

B.T.L Institute of Technology

Bangalore, India

07.2017

Skills

Business process analysis
Service-oriented architecture
Web services
Application integration
Operation system software

Information security
Technical analysis
End user support
Application support
System maintenance

Certification

Vulnerability Management 2023-06-30 ID-458687104

IT Security 2023-07-08 https://coursera.org/verify/95Q66XDA2TUY

Foundation of Cybersecurity 2023-12-26 https://coursera.org/verify/3WU3M7KCZE3F

Portfolio

Foundation of Cybersecurity Certificate

IT Security Certificate

Vulnerability Management Certificate